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dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
In The Forum:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have

In The Forum:
Hard Wiring - Installation
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with

In The Forum:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
Scarborough, Onta

In The Forum:
Vonage Canada
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

I am looking for a
product that will
make my phone ring
louder so I can
hear using

In The Forum:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

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Vonage You reached a bad rep, call back and try again. If you get a good rep in Holmdel, they

You reached a bad rep, call back and try again. If you get a good rep in Holmdel, they will help you. Vonage is a good company, but like some others, the outsourcing of customer care hurts.

Dear Vonage Customer Care,

Thank you for the invitation. I have always liked Vonage commercials.

But before you put so much focus on those commercials or infomercials, first make sure that the company is serving its customers in a fair way. This is not the case in my experience.

I have been a Vonage user since almost the very beginning of the company. The only reason I continued to use the company is because it saves money. And even that reason is being seriously challenged by a recent incident.

There are incidences that I was treated as a victim, as if the purpose of the company is not to serve its customers (and also make a profit of course) but to GET the customers. It almost shows that "gotcha" attitude.

In the most recent incident, I was charged over $60 of overrate entirely unfairly, and twice disconnected, rudely (with a deceptive promise to transfer to a manager), by the customer representatives when I called.

Here is a brief account of the incident if you are interested in judging whether it is fair business practice. Prior to June 2006, we had maintained two Vonage telephone lines, both with an unlimited plan. Sometime in June 2006, we decided that we needed to demote one of the lines to a limited 500 minute package because we don't use that number very much. (In fact, we don't even regularly use the other number that much either, but we decided to keep at least one line on the unlimited plan anyway.) So we made the plan change online.

Well, we were charged an over $60 overrate in the July 2006 phone bill. Shocked, I checked my online account and discovered that the Vonage had changed the plan for the wrong line, not the one I had intended. We just happened to have a spike of usage of the line we intended to be covered by an unlimited plan, when in fact it was the other line that was covered by an unlimited plan.

It may be beyond proof at this point whether it was a mistake on our part or the Vonage system's mistake, or both. But it is a mistake indeed. Because we have two lines, and one of the lines is covered by an unlimited plan and has been barely used in July, it is reasonable for the phone company to rectify this error by looking at this as if we made those extra minutes calls using the line with the unlimited plan and therefore give us a refund. By doing this, Vonage isn't making a sacrifice. It is just letting go of an unjust profit caused by a mistake which could have been caused by its own system in the first place.

With the above reasoning, I picked up the phone with confidence to call the customers service. I was surprised that the company thinks differently. And I was even more surprised by how rude, and utterly lacking understanding and sympathy, the customer representatives are. The fundamental attitude of the company is one of an adversary rather than a service provider. It is almost like a perpetrator challenging a victim to prove his wrongdoing. "Yes I did it, but you can't prove it."

Being a long-standing customer and a fervent advocate of new technologies such as Voip, I wanted Vonage to be successful. But something has got to be changed. With the type of attitude I have encountered, I don't think the company will go very far. In order to be successful, Vonage must change its attitude toward its customers. No company can be successful without treating its customers at least fairly (if not very well), not in the service industry anyway.

Treat customers fairly, and the commercials and infomercials will help on top of that.


Read The Full Thread:

Vonage customer service

I just sent a letter to Vonage custom service but would like to make it public here
Customer Service is going to be a determing factor in a VoIP companies survival...We
Frankly I'm about ready to switch back to the local telco. When Vonage works it's
I agree with those who complain about tech support. I have two homes; vonage has
I have dealt with Vonage reps and most of them are just plain rude. Not just foriegn

Surferbob posted "You reached a bad rep, call back and try again. If you get a good rep in Holmdel, they" on 08/25/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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