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Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


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Vonage You're lucky.. i still have not had any luck.. i hope BNR78 is right about the eLOA



You're lucky.. i still have not had any luck.. i hope BNR78 is right about the eLOA being less inept(i sincerely do not believe in this point):

Updated Date: Number Transfer Progress History: Required Action
February 9, 2005 Awaiting Letter of Authorization
February 10, 2005 Letter of Authorization (LOA) Received
February 10, 2005 Transfer Sent to Carrier
September 22, 2005 Carrier Approved Transfer
October 27, 2005 LNP Transfer Cancelled

_______________________________________________

Updated Date: Number Transfer Progress History: Required Action
October 27, 2005 Awaiting Letter of Authorization
October 28, 2005 Letter of Authorization (LOA) Received
October 28, 2005 Transfer Sent to Carrier


After speaking to a CSR on a daily basis, I was finally told it would be better to cancel and apply via eLOA which I have done. The CSRs are extremely friendly and courteous, but they just are not empowered to do a single thing except generate escalated tickets.
To add salt to my frustration, a friend of mine just joined about a month or so ago, and his number has already been ported. We use the same local carrier, Bellsouth, his transfer flies through at break neck pace, while mine seems to get slower by the day.
I would like to say that so far, calling out with Vonage is great and we have not had any problems with the network or hardware(yes i know i just gave myself the kiss of death) and the CSRs are nice. It is just level if ineptitude of the process that is incredulous. Could anyone explain to me why Vonage can not call their third party who handles the actual transfer and ask them whats up? From what I am told by CSRs and Supervisors, the only way that they can contact them is via email. Wow!! Talk about communication barrier.



Read The Full Thread:

Waiting since February 2005


January 8, 2005 Awaiting Letter of Authorization February 27, 2005 Letter
Wow...simply wow.... I'm not sure to answer this wonderful post, I should
It's funny. The folks at "Contact 13" (and the threat of a company being made
E-911 and Phone Taps are the only things required by the FCC for Vonage. E-911 is
a " crook company"? Apparently you missed the words "consumer reporter".
September 20, 2005 Number finally ports to Vonage sometime in the morning. How
I've been waiting since January 2005. My transfer was finally rejected in October
I waited a total of 16 months for my LNP transfer to go through. I submitted my LOA
Dude, I am in the same boat, how to I get this eLOA thing going?

db242 posted "You're lucky.. i still have not had any luck.. i hope BNR78 is right about the eLOA" on 11/06/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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