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Vonage You'll have to be more specific than "how is this service". In my case, call quality
You'll have to be more specific than "how is this service". In my case, call quality ranges from "so good that you'd never know it isn't POTS" to maybe 85-90% the quality. (We have been spoiled by years of POTS service that is always 100% flawless.) There is background noise, courtesy of a defective Linksys adapter, but there is suppoedly a fix on the way. Occasionally I get a little choppiness, static or intermittent voice dropouts, but that is rare. Reliability-wise, it's only as good as (a) your local internet connection, (b) the network path between you and the Vonage gateway, and (c) your electrical utility's propensity for power outages. We lost power during 3 of the 4 hurricanes here in Florida last year, and the only thing that DID work was our POTS line, which of course is self-powered by the phone company and its generators. A power outage, cable outage, network routing problem, or a combination of those factors can potentially mean no phone service. But that's the price we pay for being early adopters, and for bragging rights over using this way-cool technology. If you have a cell phone as a backup, then the occasional outage may be less significant.
Problems are usually related to packet loss and/or latency on your internet connection (and in some cases, problematic cable modems). Symptoms include the aforementioned chops/static, and on rare occasions, voice dropouts. The majority of calls are fine, but it's not 100%.
In a word, horrible . In my experience, average wait time on hold for support exceeds 30 minutes, and average turn-around time on support email exceeds 2 weeks . Oh, and God forbid you call during peak hours, because you'll likely be rolled to an overseas call center to people who either couldn't care less if they help you, or are either incapable of, or not permitted to use, independent thought to solve problems.
No. Unlike the regular telcos who nickel-and-dime (or dollar) you to death, the Vonage service is comprehensive flat-rate, except for international calls. That's the one thing that keeps me a customer... the all-you-can-eat long distance and full-featured service for under $30/mo. That, and the hope Vonage is just experiencing some temporary pains from unprecedented growth. 6-12 months from now, if customer support is still this bad (and if I haven't gotten a router that doesn't have background noise yet), I may consider switching to AT&T. But for now, I'm willing to ride it out for a while.
Read The Full Thread: Regular Service v''s Vonage: Which is better?
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• I would largely agree with all of the above.
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rebus posted "You'll have to be more specific than "how is this service". In my case, call quality" on 01/26/2005 |
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