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Vonage You know.... its funny in a fraudulent sort of way....Or it appears to be that way.



You know.... its funny in a fraudulent sort of way....Or it appears to be that way. I see the ads all over the place online, tv, magazines, etc.. They all say you can't go wrong with this great new phone system. They even toute this 30-day money back guarantee. This is all really great! But here's the reality of my situation.
I get the system installed about a 1.5 months ago and you know what? It works awsome! I often travel around and my wife can get me at any number without long distance charges. We have family and friends a couple hundred kms away (that we just moved away from) and we were always calling them! We never had an issue with the phone or associated services. then...BOOM! The bomb dropped. That magic 30 day period was over. How sad our phone life had become... we are only able to place about 45% of our calls out successfully now. We experience one-way calling (could be either way), static like situations where no one can hear, wrong number being displayed on the caller-id of the receiver end (wrong area code even!) and now i have an upset wife and a virtually useless service phone adapter that i have to pay 120.00 for? Even though that i have all these problems, the customer service reps seem to continue to believe that the problems are inside my new house. Some seriously flawed logic there. I just wonder if I am suffering a packet prioritization problem at the Vonage end to make room for new 30-day customers. Has anyone else experienced such problems or are of mine just coincidental?



Read The Full Thread:

Is the System designed to be flawed?


thats strange. have you done the speed test? or have you considered your alarm
Several times over... and its always great.... i'm on Rogers Extreme edition
well, since accdng to you , speed/voip stats are great,alarms cleared, maybe
there must be something you're doing that's different.. did you wire in your

dahunt posted "You know.... its funny in a fraudulent sort of way....Or it appears to be that way." on 11/29/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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