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In The Forum:
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Topic:
VOIP call disconnecting home internet in 30Sec- Pls Help
On May 20, 2016 at 06:53:24

huan_cook Posted:
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In The Forum:
International Rates
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On May 20, 2016 at 01:17:57

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In The Forum:
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Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

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In The Forum:
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Topic:
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Vonage You folks on the mainland of Mexico are not the only ones. There are at least a dozen



You folks on the mainland of Mexico are not the only ones. There are at least a dozen folks I know in La Paz with Vonage service. On March 5th the problem began for us. Same as described in the first two posts.

What's even stranger is that not only voice over ip is having problems, but net2phone and other pc based phones are not working. I don't think any ports are actually being blocked, but the upload speeds are being systematically tampered with by Prodigy so as to cause distortion for anyone listening to the other end of a Voip or pc phone call.

This is of course not a solution, but there is certainly a problem and I think that the marketplace is much bigger than what most think. I think those of us in Mexico are a giant bunch of Voip users and it would be nice to see that Vonage or some other Voip company could satisfy our needs.

I to have spoken with customer service at Vonage and nobody has been able to help me. Only suggest trying a new modem which cost me $99usd. I agree it would be nice to have a definitive answer that yes, we can be aided and one of vonage's engineers can find a solution to this OR tell us were screwed so we can stop paying monthly dues for a service that just doesn't work.

As for "Prodigy Infinitum"....I called them and was assured that they are not and do not block any ports and that this would be illegal. This is why I believe they are manipulating the upload speeds in some way.

Certainly if they can find a way to block access to Voip, there should be someone smart enough to find a way around it no????

At this point, I'll be a lost customer to Vonage and I think our group in Mexico is much larger than 30, 50, 100 etc...I think we are very certainly underestimated and there are likly thousands of Voip clients that create a huge growth sector in the Voip marketplace.



Read The Full Thread:

Vonage Outage in Mazatlan Mexico


:evil:
LOL. First post ever and not a single word of text?
:evil: Okay sorry for the blank message! We have been experiencing an outage
There are numerous posts today that Telmex's Infinitum appears to be blocking
I believe one of the Vonage guys also told someone here a few days ago that they could
Please join this string or send a PM so we can figure out how to change service port
Below are the results that I got; I stand corrected we are experiencing 6% loss
a vonage rep told me the same thing last monday i am still waiting, i am
:evil: This morning at 4:15am local time we got a call from a Vonage customer
Just out of curiosity, does Vonage know you are in Mexico or do they think you are

bajaecotours posted "You folks on the mainland of Mexico are not the only ones. There are at least a dozen" on 03/14/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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