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Vonage Yesterday I called tech support. I was very nice, but they could tell I was MAD.



Yesterday I called tech support. I was very nice, but they could tell I was MAD. I told the tech that I wanted to have my old number back. I went through the whole long story for the zillionth time. She was very apologetic and it was going well until I remarked that she was the first person who hadn't transfered me to tech support, and was actually trying to help. SHe told me that no-one ever speaks to actual technicians, they only recieve emails. SO I asked her, then who had I spoken to all those times. She said that yes those were techs I had spoken to, but that one simply does not call tech support and ask to speak to a technician, and she didnt know how I was able to speak to all those techs. I told her that I called the number that I was calling now and asked to speak to a tech, thats how I got to talk to them. SHe told me that that should never have happened and I lost it. I told her transfer me to a techncian right away and if she didnt, I'd cal; back and the next rep would, and at that point I would make sure that I spoke to every single supervisor. She put me on hold, came back apologised, she's new blah blah, I could hear the supervisor coaching her in the background. She then asked me what she could do to help me before transfering me to a technician. I said I wanted my old number back, they messed up I want my number back. She said "i can do that" SO I asked her (my exact words) If you can change the number back, then why couldn't the moron I spoke to at 3am do it? After all, it's the same support number I've been calling since last week ( when that nice kind person posted it here) More apologies, but the order went in and I asked her how long it would take. I told her I didnt want to have to call all the doctors and give them a number if it would only be active for a few more hours. She came back on the lineand said that her supervisor guaranteed it would be changed within 4 hours. Then her supervisor came on the line and wanted to know how I dierct dialled into the system. I told her I got the number off a friendly helpful message board. She asked ME for the number because she said, they get so many transfered calls from india and those customers are pissed because they want to direct dial Jersey and not get India, and she didnt know what number to give them, because they at tech support did not know what the direct dial number to their facility was. She said even if they had known, she wasn't supposed to give it out, but she was as frustrated as the customers with the whole outsourcing thing. She was very happy that now she could (unofficially) give customers the direct dial number so they wouldnt have to speak to india first.


SO that's one problem solved, I got my old number back. My phone still keeps ringing busy ever so ofter though. But I didnt want to burden those poor techs with too many problems in one call :eek: :eek:


I'll work on that tomorrow.



Read The Full Thread:

Problems with incoming calls linksys PAP2


1. Your location New York 2. Your ISP name and type (cable, DSL, wireless etc):
Good Lord. Unfortunately, it's unlikely that you'll get much response here in
I am having the same problem of fast busy signal. I have tried calling tech support
There's NO legitimate problem which would require you to get a new phone number,
Why does a new proxy mean a new number?
I have no idea. THat's what the tech guy told me, I had to do. I asked several times
Why does a new proxy mean a new number? If your problem is not corrected I
Hi Vericute1 : is your problem resolved now ?
AN update I called the number listed on the board for the ( is it Jersery)
I called vonage customer care and was on phone with them for 1 and half hour. The

verycute1 posted "Yesterday I called tech support. I was very nice, but they could tell I was MAD." on 05/18/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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