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Vonage Yes, you are right, all I did was "reboot" my MTA and I fully understood what I was
Yes, you are right, all I did was "reboot" my MTA and I fully understood what I was being asked to do. I did it so many times, I can do it in my sleep now. It was all boiler plate troubleshooting protocol. None of it addressed nor did they understand this particular issue.
But what you fail to realize and is the point of my initial post, is that the problem that some/I was/are/were having and TS is/did not address is that some of the MTA's lock up when connected to the Internet and are in the 4 blink stage making it so you can not get into the UI. My resolution was to address the inaccessibility while in the 4 blink stage by disconnecting from the Internet, not moving the unit to the other side of a router. The point is to make the unit stall at 1 blink. Thus allowing access to the UI and the only way was to isolate the MTA from the Internet. Not everybody had this problem. Matter of fact some had no problems at all and the update when unnoticed on their end. But some of us were not that lucky and that was due to the failure of the servers that were needing to be contacted for the update. It their system didn't fail we would not be conversing now.
Up until this update I have had no connection issues by having the unit on the back side of the router. Matter of fact the MTA was causing so much interference that my ISP requested that I move it behind the router. All is well now.
From your post, it sounds like you were one of the lucky ones and that TS could fix your minor resulting malady. You did not have full blown failure as I did. Count your blessings.
Read The Full Thread: Level 2 Tech Support is Totally Inept on VT-1005 Issue!
• First off, all you did was "Reboot" your machine. That is the first thing that any
• My Motorola VT-1005 (on the outside - 1000 on the inside) got hammered by the latest
• After being out since 1010hrs last Friday, numerous calls to levels 1 through
• Greetings,
Following up on this thread and to save some of the folks having
FarmerBob posted "Yes, you are right, all I did was "reboot" my MTA and I fully understood what I was" on 08/29/2006 |
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