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Vonage Yes, well, I think Vonage will probably wake up and smell the packets at some point
Yes, well, I think Vonage will probably wake up and smell the packets at some point in the near future. Remember, these guys are in a totally new business - marketing a former geek toy (VoIP) to non-geeks. It's an "aggressive" goal to start with.
I wouldn't be at all surprised if they are finding out that, with the canceled accounts due to bad Internet connections, the massive handholding due to selling this stuff to the "technically declined" (no offense), and the fact that they are spending huge efforts trying to stabilize firmware to the point where these devices can handle all the various scenarios that a land line switcher can handle... well.. they probably lack the resources (financial and otherwise) to get into an en masse exchange program.
I'm sure Vonage isn't hurting for dough, but offering customers an exchange is a huge short-term cash outlay, and it benefits them not a bit in terms of income, only in customer retention. And, seriously, once you get into Voip and get used to $25 a month for unlimited calls, most people would be reluctant to cancel. Price is their retention factor right now.
Some will cancel and re-sign. That will cost Vonage *LESS* than if you asked for an exchange of devices, because they don't have to coordinate a MAC swap.
Some will go out and buy a new device and ask for a MAC swap. Again, since Vonage doesn't have to give out devices, it costs them less.
A few will cancel outright and not look back. But, where are you going to go? Another Voip provider? Great, but Vonage is the cheapest of all of them. Would you really commit to losing your number, and spending $5-10 more a month, or more, just because Vonage won't give you a $50 device?
They'll start a swap at some point, no doubt, but it'll take a while to justify the up front cost.
Read The Full Thread: Router upgrade for existing users. Poor handling?
• Has anyone had any luck in persuading Vonage to upgrade their router without going
• Go out and buy one cheapskate -
the manufacturer of my car came out with a newer
• I agree. it's like cell phones. new customers get a great one and the loyal customer
• It is a simple business decision. It costs them > $100 in advertising etc. to
• in response to coldgin, i would absolutely expect some trade-in value for my old
• Trust me on this one, you don't want to have a WRTP54G, and I seriously advise you
• LOL has anyone looked at the warranty on the Vonage routers / phone adapters? they
• I am not sure what they classify as a "Cable/DSL Router" but it does state:
And
• Ok, so I appreciate the advice on a crappy router and will steer clear of it. The
• FWIW, I did read somewhere (either on this forum or in an email that I received from
NateHoy posted "Yes, well, I think Vonage will probably wake up and smell the packets at some point" on 12/15/2005 |
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