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In The Forum:
Hard Wiring - Installation
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In The Forum:
Hard Wiring - Installation
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Vonage Yes that's what we do. I reduced our land line to the bare min I can get from SBC, $6/month





Yes that's what we do. I reduced our land line to the bare min I can get from SBC, $6/month and never use it to make any calls (unless Vonage is down). I need the landline because I have DSL and can't get cable for Internet.

Voip is still in its proving stages but has come a long way in reliability but the price definitely beats anything I can get for cell phone or land line. I though agree that their customer service is the worse I've ever exprienced. I've called many times just to be hung up on, or dumped in an endless queue waiting for the next know-nothing tech to answer the phone. Many know less about networking and computers than I do.

My recent problem was not being able to make outgoing calls (it dials but never connects). After talking to 12 techs at Vonage and forcing them to escalate the case to their "tier 3 support" staff I finally got some real answers. The tier-3 people definitely know a lot and are quite responsive. I ended up getting rid of my new Linksys RT31P2 router and replaced it with my original Motorola phone adapter. Now I can make/receive calls fine.

I do however still have a problem with the physical network connection but phone calls are fine. I can no longer get my web server to function now that I use the Motorola PA as a router. That alone will make me dump Vonage.

It's so frustrating because you get the run-around between your ISP saying it's not their fault, Vonage says the same thing and then the router company joins in all pointing fingers at someone else. In the end they all work for the same customer but no one really cares.

I'm sure the head of tech support at Vonage never reads these forums as if he did, he should immediately resign since he's ultimate responsible for the horrible support staff. If you do a Google search for Vonage you'll read tons of complaints. But then most companies give lip service to customer service anyway.

Deb



Read The Full Thread:

Dropped Calls - Fast Busy


I just had two calls in the space of 30 minutes drop and give me a busy signal in the
Yep. My wife called to tell me my 'precious internet phone' wasn't working right.
Everything is hosted in New Jersey as far as I know. The calls terminate into the
I understand your pain and frustration. I've been trying to diagnose the "dropped
Well, I have been successfully using Vonage for over two years and dropped calls
With the setup in my SIg and a few tweaks to my RT my wife has totally forgot we are
Well, with the above problem (see post #2 above), my wife has given up on VoIP. It

debdeb posted "Yes that's what we do. I reduced our land line to the bare min I can get from SBC, $6/month" on 04/19/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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