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Vonage Yes, do watch out for the charges for the new router.
My original Motorola
Yes, do watch out for the charges for the new router.
My original Motorola adapter (V1000?) started acting up after two years. I should say that the phone service started acting up - I'm still not certain that it was the adapter. Anyway the Vonage tech - either tier 2 or supervisor, I couldn't understand the first tech very well - had me power cycle several times and said he was sending out either firmware or programming. Finally he said that he needed to send me out a new router. I received it in two days, and also received a Return Authorization.
I changed out the router, made sure all was working, and then returned the old adapter via UPS with signature confirmation. I included my RA number and followed all of Vonage's return instructions.
Got charged $99.24 a month later.
I called Vonage and had to listen to a young lady repeatedly tell me that the charge was valid. It took several tellings - verrrry slowwllly - and about 45 minutes to finally get her to understand that they had my returned adapter, and that I had signature confirmation. Then the charge was quickly reversed.
But it seemed just a bit too difficult to explain to her what an RA was, etc. After I finally convinced her, she sounded much wiser than she originally let on.
After seeing a few other posts where users claim that they were charged for properly returned adapters/routers, it makes you wonder why their return and credit process is so out of whack. Every other aspect of my Vonage service has been very smooth.
Read The Full Thread: Charged $99.94 for new router
• Ok I have a linksys rt31p2 router. On Monday my phone service wasn't working. I
• Maybe you will be lucky enough to get the RTP300 and not have your caller id or voicemail
• Did they send out new firmware for the RT31P2's?
• Firmware Version: 1.30.01, Sep 2 2005
Newp. Same old firmware here.
• So there goes his screw up the router with firmware upgrades theory...NEXT!
• How about the theory that the Technican on the phone states the router needs to
• Why not try calling them rather then email corespondence? I sure would if they
• I have called them 10 time and was disconnected everytime. Only 2 reps actually
• how do ppl have so many problems?
call customer service.
be nice
tell
• When you send your old unit back, make sure you keep your shipper's tracking number.Chances
J-Mac posted "Yes, do watch out for the charges for the new router.
My original Motorola" on 12/22/2005 |
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