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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage Yes. This would be an issue within the local Verizon switch servicing the local



Yes. This would be an issue within the local Verizon switch servicing the local area you physically live in. Other people who live in this area also use this same switch. When you port a number from one carrier to another, the original carrier unbuilds your number from their switch and releases it to the new provider. At this time Verizon would also update the LRN which is the routing number used in order to transport a call to the switch where the number exists. If they do not update the LRN, local callers are still be routed to the old switch which no longer has your number and is where the Disconnected message comes from. This will only affect those local Verizon customers while other Verizon customers and Verizon support staff should be able to complete calls without issue.

Vonage's partner carrier has received the number from Verizon, built your number into their switch, broadcasted the LRN, and updated NPAC database. This is why everyone else is able to call you except for only those people in your local calling area.

If you call Verizon yourself, they will most likely not assist you since you are no longer a Verizon customer. If you are able to get help, your in good shape. This is why is the majority of cases, only a current account holder would be able to open a trouble ticket.

Opening a ticket with Vonage is fine but since Vonage does not physically have your number, they need to go to their partner carrier that interconnects to the PSTN networks and when they verify everything is OK on their end and they can see calls to your number coming into the switch, they will just tell Vonage that no trouble was found.

Also keep in mind that this is not isolated to you or to Vonage. These things can happen with the porting of a phone number between any 2 carriers if one of the parties involved does not correctly complete the LNP which is clear Verizon did not.



Read The Full Thread:

Certain Callers Hear "Number Disconnected"


Vonage took care of moving our existing phone # from Verizon, or so we think. The
This sounds like a problem with your old carrier, but I would contact Vonage with
Actually probably 99% of land lines work fine. It's not just cell. For instance
It actually sounds like the caller's phone provider is unable to route the call
What is occurring here is that your number ported away from your local carrier's
So basically you're saying don't go to Vonage for help because they can't fix it
Thanks V-Tech. I'm trying Verizon direct. If that doesn't work, we'll kindly
Vonage only tells you to contact Verizon after the port has completed because
OK, so what do we do now? Verizon won't talk to us. They won't talk to any of our

VonTechMgr posted "Yes. This would be an issue within the local Verizon switch servicing the local" on 10/16/2008

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