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Vonage Yep, sorry to hear all this - which was one of the biggest reasons for the incredible



Yep, sorry to hear all this - which was one of the biggest reasons for the incredible relief I had when I (just) quit Vonage. I actually was in 'LNP Escalations' - which is another word for 'Sorry, sir/madam, but I still don't see anything re. a transfer date. I can escalate this above me.....'.
Which basically accomplished nothing! I've said this before - NOBODY talks to each other at Vonage. Communication is all electronic - and I've NEVER seen an LNP 'ticket' that has anything close to anyone from Vonage/3rd Party (Focal, etc...) talking to anyone from carriers - or internally!
Thing is, the CS reps really have no access. Trust me, they'd LOVE to give info, the really would. It's just that the system is set up to not have accountability.
And you know what is said? 'Well, 85% of transfers are done within 14 days, so it's really not too much of an issue'. That was a real quote.
As Mr. Edward R. Murrow used to say, 'Goodbye and good luck'.



Read The Full Thread:

Still waitng for my # transfer... 3 months and counting!


I signed up with Vonage on Jan 5th 2006. 20+ emails and phone calls to Vonage later
I'm having the same problem porting a number from Sprint. I guess the vendor that
Then as the current customer of that carrier, you raise heck with them! During
I experienced similar issues. They said that they never received the letter back
Sarah, Two things: First, your account should have been noted that you tried
c- Thanks, but I already tried that. They said that it doesn't matter if the
You're emailing to the wrong people/person. Get on Vonage's website and email
I figured I'd give an update for those that care. I ended up e-mailing Vonage's
I'm glad you finally were able to get it straightened out. I think the transfer

clave665 posted "Yep, sorry to hear all this - which was one of the biggest reasons for the incredible" on 04/18/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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