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Vonage Yep, sorry to hear all this - which was one of the biggest reasons for the incredible
Yep, sorry to hear all this - which was one of the biggest reasons for the incredible relief I had when I (just) quit Vonage. I actually was in 'LNP Escalations' - which is another word for 'Sorry, sir/madam, but I still don't see anything re. a transfer date. I can escalate this above me.....'.
Which basically accomplished nothing! I've said this before - NOBODY talks to each other at Vonage. Communication is all electronic - and I've NEVER seen an LNP 'ticket' that has anything close to anyone from Vonage/3rd Party (Focal, etc...) talking to anyone from carriers - or internally!
Thing is, the CS reps really have no access. Trust me, they'd LOVE to give info, the really would. It's just that the system is set up to not have accountability.
And you know what is said? 'Well, 85% of transfers are done within 14 days, so it's really not too much of an issue'. That was a real quote.
As Mr. Edward R. Murrow used to say, 'Goodbye and good luck'.
Read The Full Thread: Still waitng for my # transfer... 3 months and counting!
• I signed up with Vonage on Jan 5th 2006. 20+ emails and phone calls to Vonage later
• I'm having the same problem porting a number from Sprint. I guess the vendor that
• Then as the current customer of that carrier, you raise heck with them! During
• I experienced similar issues. They said that they never received the letter back
• Sarah,
Two things: First, your account should have been noted that you tried
• c-
Thanks, but I already tried that. They said that it doesn't matter if the
• You're emailing to the wrong people/person. Get on Vonage's website and email
• I figured I'd give an update for those that care. I ended up e-mailing Vonage's
• I'm glad you finally were able to get it straightened out. I think the transfer
clave665 posted "Yep, sorry to hear all this - which was one of the biggest reasons for the incredible" on 04/18/2006 |
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