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Vonage Yeah thanks, I finally dug deep enough into Google yesterday to come up with this
Yeah thanks, I finally dug deep enough into Google yesterday to come up with this address. Thanks for the
The problem is that customer service is terrible. Terrible isn't quite the word for it but I'll have to consult the thesaurus for a better one. My mind is completely blown by how truly BAD they are at elementary problem-solving. We cannot be the only poor slobs in all of Canada to be switching from an existing Bell Sympatico high speed account/phone line combo AND using a mac. You would have thought we were asking them to re-invent the telephone or cure AIDS or something.
It's still difficult for me to tell this story without salting in some expletives but short story is that I was on the phone with some moron or other totaling about 12 hours over 2 weeks trying to get the setup completed. This included mailing back the 1st router which as it turns out probably was NOT faulty. We have not been credited the 10 bucks we spent on that AND we were charged for that router because they don't bother to reference the RMA to the account-they leave that for the customer too. They just bill you for the thing and then wait for you to call screaming and then they just get the tracking number from you at that time. What a way to run a business.
The most painful part of that whole debacle was that every new moron had to be told the whole story from beginning and had to go through the exact same setup steps. I finally lost my composure when about the 10th person tried to walk me through the setup instructions as they are printed on the idiot sheet that comes with the router-even though I tried to explain to every one of them that I had already done that part and it wasn't working. Oh and the security questions from every person I got transferred to. Jeez oh man, it isn't the Pentagon, right?
We are also inconvenienced by the sales tactics: I had been cautioned not to speak to Bell about the transfer and then Bell shut down our service on a Thursday afternoon and told us they require 48 hours to schedule a dry loop installation-not the 4 hours between the transfer and the shutdown. We were without telephone or internet until Monday afternoon.
Vonage managed to forward calls to my Rogers cell phone but now I can't call my home line from my cell. It forwards back to my Rogers voice mail. WTF is that about? It certainly never happened before. Do you suppose Rogers will accept responsibility for it? HA. and yes, I did go into my Vonage account and remove any reference to my cell number. And we are getting our other calls on the house phone; those don't get bounced to the cell. Nope just the calls from the cell. It's a mystery to me. I'm not a techie.
Oh and we signed up for one of those virtual numbers so some family in the states could call us for free. We picked it according to the name of the town because the number prefixes are not included in the list. Well the town name is wrong for the prefix we got and the call is not toll free for them. the Virtual number is useless and I suppose I'll have to talk to 10 more idiots to get that resolved too.
I just re-read this and obviously I need to sit down calmly and reconstruct the events in a more rational and chronological manner. or no one of any merit will want to read my rant. Sigh.
Read The Full Thread: Mailing address for Vonage Canada
• Does someone have the mailing address for the corporate office? I understand
• Here it is
2660 Matheson Blv East
Mississaga Ontario
L4W 5M2
Whats he
• sorry lets try that again
Vonage Canada
2660 Matheson Blvd. East
suite301
Mississauga,
• Patrick, sorry for the grief you have suffered with Vonage tech support, but for
patrick207 posted "Yeah thanks, I finally dug deep enough into Google yesterday to come up with this" on 04/06/2007 |
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