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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Vonage Yeah thanks, I finally dug deep enough into Google yesterday to come up with this

Yeah thanks, I finally dug deep enough into Google yesterday to come up with this address. Thanks for the

The problem is that customer service is terrible. Terrible isn't quite the word for it but I'll have to consult the thesaurus for a better one. My mind is completely blown by how truly BAD they are at elementary problem-solving. We cannot be the only poor slobs in all of Canada to be switching from an existing Bell Sympatico high speed account/phone line combo AND using a mac. You would have thought we were asking them to re-invent the telephone or cure AIDS or something.

It's still difficult for me to tell this story without salting in some expletives but short story is that I was on the phone with some moron or other totaling about 12 hours over 2 weeks trying to get the setup completed. This included mailing back the 1st router which as it turns out probably was NOT faulty. We have not been credited the 10 bucks we spent on that AND we were charged for that router because they don't bother to reference the RMA to the account-they leave that for the customer too. They just bill you for the thing and then wait for you to call screaming and then they just get the tracking number from you at that time. What a way to run a business.

The most painful part of that whole debacle was that every new moron had to be told the whole story from beginning and had to go through the exact same setup steps. I finally lost my composure when about the 10th person tried to walk me through the setup instructions as they are printed on the idiot sheet that comes with the router-even though I tried to explain to every one of them that I had already done that part and it wasn't working. Oh and the security questions from every person I got transferred to. Jeez oh man, it isn't the Pentagon, right?

We are also inconvenienced by the sales tactics: I had been cautioned not to speak to Bell about the transfer and then Bell shut down our service on a Thursday afternoon and told us they require 48 hours to schedule a dry loop installation-not the 4 hours between the transfer and the shutdown. We were without telephone or internet until Monday afternoon.

Vonage managed to forward calls to my Rogers cell phone but now I can't call my home line from my cell. It forwards back to my Rogers voice mail. WTF is that about? It certainly never happened before. Do you suppose Rogers will accept responsibility for it? HA. and yes, I did go into my Vonage account and remove any reference to my cell number. And we are getting our other calls on the house phone; those don't get bounced to the cell. Nope just the calls from the cell. It's a mystery to me. I'm not a techie.

Oh and we signed up for one of those virtual numbers so some family in the states could call us for free. We picked it according to the name of the town because the number prefixes are not included in the list. Well the town name is wrong for the prefix we got and the call is not toll free for them. the Virtual number is useless and I suppose I'll have to talk to 10 more idiots to get that resolved too.

I just re-read this and obviously I need to sit down calmly and reconstruct the events in a more rational and chronological manner. or no one of any merit will want to read my rant. Sigh.

Read The Full Thread:

Mailing address for Vonage Canada

Does someone have the mailing address for the corporate office? I understand
Here it is 2660 Matheson Blv East Mississaga Ontario L4W 5M2 Whats he
sorry lets try that again Vonage Canada 2660 Matheson Blvd. East suite301 Mississauga,
Patrick, sorry for the grief you have suffered with Vonage tech support, but for

patrick207 posted "Yeah thanks, I finally dug deep enough into Google yesterday to come up with this" on 04/07/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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