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Salt Lake City: impressions after several months
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Review: My First Day With Vonage, Excellent!
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Great Price, No Complaints



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Vonage Customer Review: One month with Vonage, and...
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Vonage Yeah, I know there is an LNP group, but I'm posting this here because it's such a



Yeah, I know there is an LNP group, but I'm posting this here because it's such a popular forum and we've discussed this topic a lot.

Verizon -> Vonage (via XO)

November 29, 2004 Awaiting Letter of Authorization
November 30, 2004 Letter of Authorization (LOA) Received
November 30, 2004 Transfer Sent to Carrier
March 2, 2005 Carrier Approved Transfer
March 2, 2005 Completed LNP Transfer

Just a little over 3 months of waiting.... and all it took to get it resolved was to file a complaint with the state Public Service Commission against XO. If I hadn't complained, it would have been at least another month or two. The guy at the PSC told me XO is sitting on a backlog of about 3,000 LNP requests, although he didn't say if that is nationally or just for this region.

Incidentally, I had a 2nd LNP sitting out there from Jan 12, so I filed a complaint for it at the same time. (didn't want to wait another 3 months, like I did with the first one) Both LNPs were completed within a day of each other.

January 10, 2005 Awaiting Letter of Authorization
January 12, 2005 Letter of Authorization (LOA) Received
January 12, 2005 Transfer Sent to Carrier
March 2, 2005 Carrier Approved Transfer
March 2, 2005 Completed LNP Transfer

I will say to their credit, the lady at XO who responded to the complaint was extremely helpful and followed up with me 3 times during the 10 day period (6 business days) between when I filed the complaints and when the ports were completed.

As they say, the squeaky wheel gets the oil.

 

 



Read The Full Thread:

WooHoo... LNP is finally done.


congrats! pass this on to drewmie, maybe he can get some help for his nightmare.
Well thank goodness that the government got involved in your situation.
:lol:
Could you PM me more information about what you did? After my review of vonage
In case anyone else had the same question, I'll respond here. The process was quite
Thanks for the info, I will pass it on to my parents so hopefully they can completely
I live here in Tampa too and will send a complaint to the Florida PSC to try to get
That amount of time is just rediculous. The government def. needs to intervene
check out ckoehncke's post. many of you may find this information helpful.

rebus posted "Yeah, I know there is an LNP group, but I'm posting this here because it's such a" on 03/02/2005

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