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Vonage Yeah, I had a similar problem myself recently. I looked at my account one night



Yeah, I had a similar problem myself recently. I looked at my account one night and noticed that I had been charged $0.70 for an international call that lasted 1 minute. Along with that, they added $0.02 for the FET. Well, of course, I hadn't called any International numbers. The only odd thing that happened to me recently was I had my phone number ported over from Verizon. I dialed 933 to test my 911 registration and instead of it coming back with a recording with my 911 status, it actually dialed 911!!! The 911 operator came on and I explained what happened and that was that - or was it??? Apparently the Vonage system, for some reason, mistook me dialing 933 as me trying to dial an international number and therefore billed it as such. I explained my problem to Vonage CS (via phone and via their 'Request Credit' feature) and the charge was removed. YEAH!!!!!!!!!!!!!!!!!!!!!!!

On top of all of this, back during my first month of service (you know the first 30 days where you can try it out and cancel without any strings attached), I made a phone call that was over an hour long and that phone call never ever came through on my account and still hasn't 2 months later. It's no biggy now because I'm on the Unlimited plan, however, as part of the first 30 days cancellation policy, you can't use any more than 250 minutes. My point in saying all of this is having these kinds of problems (billing, call accounting), definitely leaves one to wonder about their bookkeeping practices!



Read The Full Thread:

Billing errors. Please double check your statements.


This thread is not to flame Vonage, but rather to help ensure that people double
Well although yours is NOT a flame, my reply might be considered one. In September
I wouldn't call that a flame. I hope Vonage tracks down the problem.

Mr_Sorento posted "Yeah, I had a similar problem myself recently. I looked at my account one night" on 11/01/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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