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Vonage Yeah I agree with that, but at the same time, be firm. A friend of mine was told



Yeah I agree with that, but at the same time, be firm.

A friend of mine was told he would get two free months for something (the reason would take too long to explain). Well go figure, 30 days later he got billed and he called customer service about it. The first guy who answered the phone dismissed his issue and basically said, "Can't do it...you need anything else?"

So my friend told him, "Yeah, either find a way to make it happen or you can cancel my service right now." And he wasn't bluffing, which makes saying that a lot easier.

Five minutes later, after being on hold, a supervisor comes on the line and starts discussing the issue like you'd expect a human being to do. And with just a little bit of conversation, the supervisor checks the computer, realizes what has happened and gives my friend $50 credit on the spot. And by the end of the call, they are both kind of joking around a little and everybody's happy.

I worked in a technical call center several years ago, so trust me...persistence usually pays off. There were times I helped someone I hated just because I knew they wouldn't go away, and there were times I went to great lengths to help someone just because I knew where they were coming from.

Now what are your odds of finding someone at Vonage customer support who cares enough to do anything to help you? Maybe it won't ever happen, but I bet that has a lot to do with how persistent you are in trying, and I wouldn't give up after just one call. All you need is to get that one guy who understands the issue and sympathizes with you enough to either do it himself or go find someone who can.



Read The Full Thread:

Even angier


Apparently my last topic was "locked" due to lack of information. Here is the situation
Geez, I'm so "Angie" I can't even spell straight!
So the human made an error..., and hung up by accident... Let me explain how
You can do that on the Vonage web portal under "Change my Rate Plan" on the Billing
Sorry. Now... can you help me?
edit: need to start refreshing before replying...
Yeah, I tried looking under billing. I don't have a problem with the charge, but
Then you have a dilemma because the fax line is only allotted so many minutes per
That it's Vonage's policy not to allow me to do this. I was really confused at this
Nope. You're done. You'll probably have to drop the fax line and add a regular plan

ToddlerTN posted "Yeah I agree with that, but at the same time, be firm. A friend of mine was told" on 03/18/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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