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Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

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Vonage Customer Reviews
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Vonage vs. Time Warner Cable SoCal



Vonage UK Review
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Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews

Vonage Wow. I don't even know where to begin. First the basic info: 1. Your location



Wow. I don't even know where to begin. First the basic info:


1. Your location - suburban Chicago
2. Your ISP name and type (cable, DSL, wireless etc) - Comcast
3. Upload and download speeds - 4.5megs down, N/A upload
4. Modem make and model - Motorola SB5100
5. Type of Vonage adapter used ie RT31P2 or PAP2 - RTP300
6. Setup of Network ie Modem->Vonage Adapter->PC - Modem to Linksys WRT54GL
7. Issue you are experiencing ie dropped calls, choppy audio etc - Unable to send faxes; unable to upload via Internet, etc.

OK, here's the scoop...

Off and on for the last couple days, I've had some seriously slow Internet issues. I've got a good laptop that has plenty of HD space and 1GB of RAM and a fast processor. I can open a browser like IE or Firefox easily, but certain things slow to a crawl or can't be done at all.

For example, when I check my Email, both my hotmail and Comcast accounts, I can open and read them fine, but when I want to send/reply, I am unable to do so. The page just hangs for several minutes then goes to that "page cannot be displayed" nag.

Now, when I attempt to fax things, the recipient's fax will ring, pick up, play the fax tone, but no transmission goes through. My machine auto-redials then fails.

I've run every spyware and adware program I have, and everything on my 'puter is clean. I've power cycles my modem, my WRT54GL, and my RTP300. (BTW, my WRT54GL is brand new and has the latest aftermarket firmware on it, thanks to NateHoy.) I've rebooted my 'puter. Nothing has worked. Interestingly, I've run several different broadband speed tests, and each comes back with roughly 4.5 megs down, and "upload test failed." That's right. I get responses telling me my upload ability fails or is nonexistent. What the hell?!?

Dell tells me it's Comcast's problem. Comcast says it's Vonage's problem, and Vonage is clueless. Well, I'M clueless, too, but I'm thinking it's more Vonage's fault, since results of testmyvoip.com have been terrible. I've had under 4.0 only once or twice, but here are my latest results (I took the highest one):

MOS Analysis From You TO Boston

Media Quality MOS 2.2 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 20.4%
Latency 0.00 0.0%
Packet Discards 0.49 17.4%
Packet Loss 1.75 62.2%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 139 ms
Packet Discards 1.6%
Packet Loss 5.6%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss

Jitter Min: 0 ms
Avg: 2 ms
Max: 28 ms

Signaling Quality Post-Dial Delay 581 ms
Call Setup Time 591 ms
Media Delay 6700 ms
MOS Analysis FROM Boston To You

Media Quality MOS 4.3 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 86.1%
Latency 0.00 0.0%
Packet Discards 0.09 13.9%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 139 ms
Packet Discards 0.7%
Packet Loss 0.0%
Loss Periods Min: 60 ms
Avg: 60 ms
Max: 60 ms
Random Loss

Jitter Min: 0 ms
Avg: 7 ms
Max: 30 ms

Signaling Quality Post-Pickup Delay 6082 ms
Call Setup Time 6086 ms
Media Delay 6117 ms

-

BTW, I've experienced NO problems calling out or receiving calls. My voice quality is fine.

So, any idea what could be wrong?



Read The Full Thread:

Unable to Fax things, other bizarre problems


Please run a trace route to www.yahoo.com and post results.
Here ya go... Tracing route to yahoo.com [66.94.234.13] over a maximum
Lord Vader, Call Comcast. Once hop clears the modem, I believe(192.168.1.1),
When I called them, I scheduled a service call for them anyway. They're supposed
I called them back to give them this trace route information and was fortunate
Good luck, and let us know the end result, since you're on the frontline of the Comcast
I know. So far, I've been one of those Comcast customers who hasn't had the typical
It's more like Comcast vs. Customer than anything else... Last Comcast outage:
I switched from a local provider to Comcast high speed in December 2004-15 months

UMP25 posted "Wow. I don't even know where to begin. First the basic info: 1. Your location" on 03/11/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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