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Vonage Wow. I'd be hot over that. I would be surprised if he calls you back, personally.




Wow. I'd be hot over that. I would be surprised if he calls you back, personally.

Try a different tack - I assume that at some point your just browsing the internet is slow/stops? Your internet connection isn't supposed to do that. Some sites are slow - but places like microsoft or other big places are fast. Also, it should be reasonably close to the advertised speed. Here, I have 8 meg down/ 768k up. If I'm getting 6 or so down and 500 up, that's close enough for me. But... when I was having lots of packet loss, the internet would stop/very slow and the speed tests showed more like 2 meg down, 500 up.

So, my advice is to not mention Vonage - once you mention someone else, they will just blame the third party. (I never mentioned Vonage in my issue, because once I solved the packet loss, I knew that that would solve my Vonage issue). Just call them up and say the internet is slow/stops working at times. The best thing to do is call them when it's not working well - that way, they can see the problem too. Don't take no for an answer - you should have very little packet loss and the speeds should be close to advertised. (I used this site: http://www.speakeasy.net/speedtest/ )

Also - make sure you disconnect any router/other devices and go directly to the modem, you don't want them to be able to blame it on something else. Also - it could be your router or whatever - you never know.

Good luck.



Read The Full Thread:

Comcast, outbound dropouts, questions - Resolved


Craig, I'm in southern California and have similar problems as Craig over
Warning: Long ramble... I've posted stuff here before about random outbound
Comcast came out again (yesterday) with a different tech. Before he came out,
Are you located in the Midwest, Craig?
Nope (I've read most of that thread). I'm about 30 minutes west of Boston, MA. This
95% of the time, outbound audio dropping out is related to packet loss from the
Exactly. It never crossed my mind to call Vonage, as this is entirely a Comcast
Open a DOS window: > ping 73.171.8.1 > ipconfig/all > ping <default
Thanks for all the juicy information to check on, but I will reduce this down to
Ok, I agree that eliminates your Nic...so fire up ping plotter to the management

iaflyer posted "Wow. I'd be hot over that. I would be surprised if he calls you back, personally." on 06/14/2006

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