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Vonage Won't work with multiline system... We are a small company and have just signed



Won't work with multiline system...

We are a small company and have just signed up for Vonage service (3 lines: 2 voice, 1 fax). We have a Partner (Avaya/Lucent) multiline telephone system which we have been using for about 7 years. We have a low call volume. We signed up for the Vonage service with the understanding from the sales representative that our existing system (described to her) would work with Vonage. Our telephone feed (from outside service) to the Partner system is a standard 4 pair line. This line is split into 4 inputs to the Partner system (pairs of brown, orange, green, blue). This provides our service for 2 voice lines.

We have the standard TWC Internet business package service with Motorola MODEM. Vonage sent us 2 Linksys routers: 1 for 2 voice line service and 1 for fax line service. We bought some Cat5 cable, split out the 4 twisted pair lines, and crimped RJ45 plugs on the ends to replicate the Partner input feeds (pairs of brown, orange, green, blue). On the other end of the Cat5 cable, we crimped a single RJ45 plug. We then discovered (as we should have noticed earlier) that the router telephone connections are RJ11 single line feeds.

I spoke with 3 different Vonage support representatives yesterday. The final response (from the advanced support rep) was that Vonage does not support, nor recommend the use of, multiline phone systems (such as most business would have). This seems in contrast to a section from the above posted technical support reference which states: "Because Vonage offers a business class service, there are going to be companies that want to hook their Vonage service into a business phone system or a PBX. There are two common problems, and both have workarounds." The technical support reps indicated they did not understand where we got our information that Vonage would recommend or support the use of such multiline systems. we would like to use Vonage as our provider, but have not been able to connect our existing multiline phone system for Vonage service.

My question(s): How can we connect the router to the Partner system? Can we combine the two single line feeds from the Vonage supplied Linksys router (Phone 1 and Phone 2) through some type of adapter? In short, is there a simple 2 RJ11 input to 1 RJ45 output thingy which will address this problem?

If we can't work this out, we will have to return the hardware and switch back to our prior telephone service provider.

Thanks very much for any help you can give!



Read The Full Thread:

Vonage doesn''t work with multiline system...


I am not sure how you would do it but I am almost POSITIVE that you can connect Vonage
Typically you would connect everything through a punch down block for flexability.
The Partner system accepts RJ45 plugs and was wired by a team of Lucent technicians
How many RJ45 plugs are in use, is it one for each line? If so you can make cables
I would think that Vonage features and a Lucent Partner ACS are a very good pairing. The

tsblue posted "Won't work with multiline system... We are a small company and have just signed" on 09/28/2005

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