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Vonage With much help from people in this forum, and NO help from ADT, here is how I got my



With much help from people in this forum, and NO help from ADT, here is how I got my ADT system working properly.

The first thing I did was to call Vonage and decrease the packetization to "10" like several people have suggested here. When I called in to ask for this I was immediately transferred to technical support (of course immediately meant I was on hold for about 15 mins) and the guy who answered the phone knew what I was talking about. I don't know if this is necessary because I did this first, but many people have suggested it, and it works with my system.

The next thing I did was make a crossover cable to connect my ATA to my home wiring. You need a section of phone cord with 4 wires (most cord you get when you buy a phone only have two wires, red and green) two standard phone jack ends and a crimping tool to put them on. This crossover cable is made by taking a section of phone wire and on one end, line up the wires in the plug from left to right: black, red, green, yellow. On the other end: red, black, yellow, green. This sends the signal from the phone adapter into line two (black and yellow) which I assume most people are NOT using.

This is necessary because the way ADT wired the phone line was to have the incoming signal (from the Phone Company) go into their system and then to the rest of the house. If you do not perform this step and simply plug a regular phone line directly into the wall, the phones will work, but the ADT system cannot seize the phone line and perform the dial out as required.

Next, go outside to the phone company box. On the customer access side, you should have already unplugged the stubs from their connections inside the box to isolate your home wiring from the phone company You should have something similar to this: something lableled "line one" with a bunch of screw terminals and one or several green and red wires connected to the terminals, and what looks like a traditional phone plug UNPLUGGED from its jack. Then something labeled "line two" with a bunch of screw terminals and one or several black and yellow wires connected to the terminals, and again what looks like a traditional phone plug UNPLUGGED from its jack.

After locating the "line two" stub (short wire with traditional phone plug) connect it to the "line one" stub (short wire with traditional phone plug)using a double female connector. You should still have two empty jacks in the phone company box where it looks like you could plug a phone directly into those jacks. That's OK. It means you have isolated your phone lines from the phone company's line and connect your line one and line two together.

This should configure your home wiring so the alarm system does not know the difference. Be sure to conduct a test to make sure ADT receives that alarm signal. I cannot explain why some people can seize the line and dial out, but not connect to the monitoring center's computer.

I do not have *99 in my dialing pattern. Also my ATA is behind my linksys router (which does have port forwarding enabled as described on the Vonage site).

As for reliablilty and safety, it is true that the phone company was more reliable than my cable company. However, don't forget, the alarm keeps working even if it doesn't dial out, and the burglar doesn't know whether it dials out or not...

I hope this help. I certainly wouldn't be this far without the help of this forum. If anyone need further assistance send me a private message and i'll do what i can.


***DISCLAIMER*** I am NOT an electrician or Alarm company installer. What I describe here is how I got my system to work. I make no guarantee about whether this will work for you. As described in other posts, this may VOID the warranty on the ATA and/or your alarm system so please check your documentation. Furthermore, it may cause damage to certain components if done incorrecty or if other factors in your situation are different than mine. If you are unfamiliar with phone wiring, the wiring of your own home and the phone company interconnect do not attempt this modification.



Read The Full Thread:

Vonage and ADT alarms


I just tested my new vonage system (vonage pluged into my phone line after I disconected
On the number transfer process, I have been waiting 25 days. I received a note today
Yea, just wait until you have a breakin and your Internet connection is down or
Just a thought, since my phone box is located outside my house what would stop the
regarding ADT alarms, I just switched over to Vonage and I'm having a slight problem
I was going to ask ADT if there will be any problem when I switch to Vonage. I guess
I have Vonage and ADT. I am confused as to how you connect ADT to Vonage. Do you need
I have an ADT system as well and have been curious as to how well this will work especially
I have ADT and Vonage working with no problems. You may need a technician to come
You indicated that you had a technician set up your Vonage system so that it is compatable.

travis posted "With much help from people in this forum, and NO help from ADT, here is how I got my" on 02/11/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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