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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
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Topic:
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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage Why would you want to still move forward with a group who is too incompetent to do



Why would you want to still move forward with a group who is too incompetent to do a simple number port? Seriously, it's not as if Vonage is a treasured resource. You think that once you get to the magic candy land they will show you more love than when trying to get you to be a customer? I was once stupid too. Since you are heck bent on moving forward, I'll help you out.

First, number porting is probably the easiest part of telecom. No real technology needed.

Would be provider sends current provider an order with a purchase order number (PON). Your letter of authorization may or may not be attached, but there always has to be a statement that it is at least on file. The days of slamming are behind us so most providers or many have a gentlemen's agreement , which works pretty well. No one wants to be sending any more paperwork back and forth than they have to. The order is what is commonly called a Local Service Request (LSR). I may be tracked down and beaten by the telecom police for giving out the definitions to those secret acronyms.

Industry standard for an number port is ??????? how many days?????. What did Vonage tell you? 20? Oh, my ribs. Try 3 days. Cell phone companies do it in a few hours. Clearly these intervals are under conditions that the information is correct and matches. Yes, a port can be held up because addresses and names on accounts don't match. Sort of makes sense though.

Now, the day of the port (very important) a few things need to happen.

1. The new carrier Vonage has to grab the number from the great telephone number database. Essentially this tells all the other phone companies where to send the traffic to should the number be dialed. If company X is providing the dial tone then the traffic has to be sent to company X's switch or computer. Makes sense?

2. The old provider needs to take the number out of their switch (computer) and tell all the other customer telephone numbers it still has to go to the giant database to find the new home. Often the action is pretty much one in the same.

So, if Vonage did port your number and all your local neighbors are getting disco numbers then a few things may have happened. This will make sense, just hear me out.

If Vonage did not enter your new number in their switch the number traffic has no where to go. You might get a fast busy on this one, if the old provider had take you out of their switch as well.

If your neighbors call and get the disco message and Vonage calls go through then the number probably wasn't actually ported by Vonage. Since your previous carrier would have removed your number from their switch/computer then those calling would get the disco message.

There are a few other variables, but the trouble shooting is fairly easy. Some very rare wild card come into play that might affect maybe one in every 500 activations.

There is no mystery involved here.

For the guy coming from AT&T, it sounds like Vonage took the number without receiving an FOC for their LSR. FOC is Firm Order Confirmation - a handshake advising we received your LSR and it looks good. If anything will prevent the port we'll let you know but move forward. Are you shocked?

How can Vonage be so incompetent? I recommend you going to www.csft.org/vonage.aspx and check out what they have to say. I too was going to go with Vonage until all the troubles and then realized after reviewing the before mentioned site that if the company doesn't have leadership then why would I think anything would get any better? Again, to each their own.

Good luck. Do remember that from this moment forward your actions are not without full awareness of Vonage's lack of leadership. You're expecting the same people who crated the train wreck to fix the issue? None of the issues are technical in nature. This is all about a lack of even the most basic of leadership.



Read The Full Thread:

Number Transfer Issues


I had problems transferring my number from Ma Bell to Vonage. Bell abreviates
yeah right that might sent you in trouble.. did you call Vonage Customer Service
Yes, the Vonage Executive Response team was able to fix the issue and hopefully,
I've got another issue related to the Transfer. Though our number got transferred
If Vonage has your #, then just cancel your account with AT&T.

BostonC posted "Why would you want to still move forward with a group who is too incompetent to do" on 08/22/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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