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diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

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IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

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Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

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Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
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New adapter and router -- MAC change
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tplink Posted:
Im trying to add
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Hard Wiring - Installation
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On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with

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Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
Scarborough, Onta

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Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

I am looking for a
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

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Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

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How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

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Vonage Why would you want to still move forward with a group who is too incompetent to do

Why would you want to still move forward with a group who is too incompetent to do a simple number port? Seriously, it's not as if Vonage is a treasured resource. You think that once you get to the magic candy land they will show you more love than when trying to get you to be a customer? I was once stupid too. Since you are heck bent on moving forward, I'll help you out.

First, number porting is probably the easiest part of telecom. No real technology needed.

Would be provider sends current provider an order with a purchase order number (PON). Your letter of authorization may or may not be attached, but there always has to be a statement that it is at least on file. The days of slamming are behind us so most providers or many have a gentlemen's agreement , which works pretty well. No one wants to be sending any more paperwork back and forth than they have to. The order is what is commonly called a Local Service Request (LSR). I may be tracked down and beaten by the telecom police for giving out the definitions to those secret acronyms.

Industry standard for an number port is ??????? how many days?????. What did Vonage tell you? 20? Oh, my ribs. Try 3 days. Cell phone companies do it in a few hours. Clearly these intervals are under conditions that the information is correct and matches. Yes, a port can be held up because addresses and names on accounts don't match. Sort of makes sense though.

Now, the day of the port (very important) a few things need to happen.

1. The new carrier Vonage has to grab the number from the great telephone number database. Essentially this tells all the other phone companies where to send the traffic to should the number be dialed. If company X is providing the dial tone then the traffic has to be sent to company X's switch or computer. Makes sense?

2. The old provider needs to take the number out of their switch (computer) and tell all the other customer telephone numbers it still has to go to the giant database to find the new home. Often the action is pretty much one in the same.

So, if Vonage did port your number and all your local neighbors are getting disco numbers then a few things may have happened. This will make sense, just hear me out.

If Vonage did not enter your new number in their switch the number traffic has no where to go. You might get a fast busy on this one, if the old provider had take you out of their switch as well.

If your neighbors call and get the disco message and Vonage calls go through then the number probably wasn't actually ported by Vonage. Since your previous carrier would have removed your number from their switch/computer then those calling would get the disco message.

There are a few other variables, but the trouble shooting is fairly easy. Some very rare wild card come into play that might affect maybe one in every 500 activations.

There is no mystery involved here.

For the guy coming from AT&T, it sounds like Vonage took the number without receiving an FOC for their LSR. FOC is Firm Order Confirmation - a handshake advising we received your LSR and it looks good. If anything will prevent the port we'll let you know but move forward. Are you shocked?

How can Vonage be so incompetent? I recommend you going to and check out what they have to say. I too was going to go with Vonage until all the troubles and then realized after reviewing the before mentioned site that if the company doesn't have leadership then why would I think anything would get any better? Again, to each their own.

Good luck. Do remember that from this moment forward your actions are not without full awareness of Vonage's lack of leadership. You're expecting the same people who crated the train wreck to fix the issue? None of the issues are technical in nature. This is all about a lack of even the most basic of leadership.

Read The Full Thread:

Number Transfer Issues

I had problems transferring my number from Ma Bell to Vonage. Bell abreviates
yeah right that might sent you in trouble.. did you call Vonage Customer Service
Yes, the Vonage Executive Response team was able to fix the issue and hopefully,
I've got another issue related to the Transfer. Though our number got transferred
If Vonage has your #, then just cancel your account with AT&T.

BostonC posted "Why would you want to still move forward with a group who is too incompetent to do" on 08/21/2006

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