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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage Why would you want to still move forward with a group who is too incompetent to do



Why would you want to still move forward with a group who is too incompetent to do a simple number port? Seriously, it's not as if Vonage is a treasured resource. You think that once you get to the magic candy land they will show you more love than when trying to get you to be a customer? I was once stupid too. Since you are heck bent on moving forward, I'll help you out.

First, number porting is probably the easiest part of telecom. No real technology needed.

Would be provider sends current provider an order with a purchase order number (PON). Your letter of authorization may or may not be attached, but there always has to be a statement that it is at least on file. The days of slamming are behind us so most providers or many have a gentlemen's agreement , which works pretty well. No one wants to be sending any more paperwork back and forth than they have to. The order is what is commonly called a Local Service Request (LSR). I may be tracked down and beaten by the telecom police for giving out the definitions to those secret acronyms.

Industry standard for an number port is ??????? how many days?????. What did Vonage tell you? 20? Oh, my ribs. Try 3 days. Cell phone companies do it in a few hours. Clearly these intervals are under conditions that the information is correct and matches. Yes, a port can be held up because addresses and names on accounts don't match. Sort of makes sense though.

Now, the day of the port (very important) a few things need to happen.

1. The new carrier Vonage has to grab the number from the great telephone number database. Essentially this tells all the other phone companies where to send the traffic to should the number be dialed. If company X is providing the dial tone then the traffic has to be sent to company X's switch or computer. Makes sense?

2. The old provider needs to take the number out of their switch (computer) and tell all the other customer telephone numbers it still has to go to the giant database to find the new home. Often the action is pretty much one in the same.

So, if Vonage did port your number and all your local neighbors are getting disco numbers then a few things may have happened. This will make sense, just hear me out.

If Vonage did not enter your new number in their switch the number traffic has no where to go. You might get a fast busy on this one, if the old provider had take you out of their switch as well.

If your neighbors call and get the disco message and Vonage calls go through then the number probably wasn't actually ported by Vonage. Since your previous carrier would have removed your number from their switch/computer then those calling would get the disco message.

There are a few other variables, but the trouble shooting is fairly easy. Some very rare wild card come into play that might affect maybe one in every 500 activations.

There is no mystery involved here.

For the guy coming from AT&T, it sounds like Vonage took the number without receiving an FOC for their LSR. FOC is Firm Order Confirmation - a handshake advising we received your LSR and it looks good. If anything will prevent the port we'll let you know but move forward. Are you shocked?

How can Vonage be so incompetent? I recommend you going to www.csft.org/vonage.aspx and check out what they have to say. I too was going to go with Vonage until all the troubles and then realized after reviewing the before mentioned site that if the company doesn't have leadership then why would I think anything would get any better? Again, to each their own.

Good luck. Do remember that from this moment forward your actions are not without full awareness of Vonage's lack of leadership. You're expecting the same people who crated the train wreck to fix the issue? None of the issues are technical in nature. This is all about a lack of even the most basic of leadership.



Read The Full Thread:

Number Transfer Issues


I had problems transferring my number from Ma Bell to Vonage. Bell abreviates
yeah right that might sent you in trouble.. did you call Vonage Customer Service
Yes, the Vonage Executive Response team was able to fix the issue and hopefully,
I've got another issue related to the Transfer. Though our number got transferred
If Vonage has your #, then just cancel your account with AT&T.

BostonC posted "Why would you want to still move forward with a group who is too incompetent to do" on 08/21/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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