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Vonage Why is there no map or information as to where Vonage has already implemented E911.



Why is there no map or information as to where Vonage has already implemented E911. Why is it such a secret? I had something in my welcome kit that said to check for E911 availability dial *933 or 933 I do not remember now. When you call the number it just tells you that your 911 service is activated. That did not tell me if it was E911 or just PO911. There has to be some link somewhere that gives this information. If not, why not. There has to be a roll out schedule/plan in place and the users that have undoubtedly have taken the blunt end of Vonage's growing pains. The customer service is sketchy at best. I have had very few reps that seem to understand their job. People seem to hang in there since this is great technology and are willing to be the beta testers for Vonage and pay for it at the same time. Why does Vonage have to keep this a secret. I am in the IT world and when we have a major roll out (world wide not just nationwide) we have a plan with maps that show who has been done already and the schedule of when other areas are scheduled to be rolled out, it is common industry standards.

Is there somewhere that I can be directed to with this information. And if I have it already how can I find out without falling off the roof and calling 911?

Ray



Read The Full Thread:

VOIP slow to get e-911 so customers get cut off.


I think that is so stupid. Voip companies should be fine not the users. It is not
Randy, I think you might be mis-understanding the issue here. Vonage has
There's no special plans, no secrets, conspiracy theories, or other info. The
I think that is so stupid. Voip companies should be fine not the users. It is not
They may not, but their share-holders do.
I had no trouble finding out if I had E911 or not! I called them. =;
With Deadline Looming, Internet Phone Companies Seek Extension Thousands
Why must we call? 933 or whatever the number is they sent should say, I am willing
But they are both very much mobile. I move my Vonage adaptors around all the time,

raymillsus posted "Why is there no map or information as to where Vonage has already implemented E911." on 08/26/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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