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Vonage Why are all of your words bold? Anyway in answer to your quesiton, as a business





Why are all of your words bold? Anyway in answer to your quesiton, as a business owner I heavily rely on call forwarding and being able to change my voice mail options on a regular basis. And when I'm unable to do this just because I can't log into the web site, this is a major problem. It's highly frustrating when I'm able to forward calls to a telephone # one minute, then at the end of the day (or whenever) not be able to unforward them when I need to (and imagine having your calls being stuck forwarding to another number for DAYS at a time).

Yes, ACTUAL service is good. But when the web site is the ONLY way to change your call forwarding & voicemail options, that's bad. The Voip service works well, so please don't reply with a comment like "we should just expect this because it's a new technology." Web sites are not a new technology and have been around much longer than Voip. If you were someone who relies on these features on a frequent basis like me (and many other Vonage customers), you'll understand the frustration.

You might wonder why am I still with Vonage? Good service (excluding web site) and affordability. I just EXPECT a web site that's up 98% of the time until Vonage allows us to change certain features from a phone-driven menu instead just through the web site.



Read The Full Thread:

New customer - Vonage site unavailable


I just signed up with Vonage yesterday, and there website is down, and when I call
The Dashboard is down, and the customer service 800# (866-243-4357) is just ringing
Been a rather common occurance here lately....give it a little while and it will
rather sad that this is something which is accepted and not out of the ordinary.
i agree. i've been a vonage customer for less that 2 weeks (with 10 days on vacation,
Just joined a few weeks ago myself .....been down at least 5 or 6 times that ive noticed....if
If this is the norm, why do you all still stay a Vonage customer?
so far, i haven't had a need for the dashboard. i'm still not completely set up with
Until 4-5 weeks ago, Dashboard downtime WAS considered WAY out of the ordinary.
This seems to be happening a lot for me as well. Unfortunately, my phone is forwarded

eriq posted "Why are all of your words bold? Anyway in answer to your quesiton, as a business" on 01/02/2006

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†Limited time offer. Cannot be combined with any other promotional offer. Valid for new accounts only. Limit one (1) Restaurant.com Gift Certificate per account. Customer must subscribe to Vonage for 61 consecutive days to receive the Gift Certificate. Allow 8 weeks after the 61-day requirement to receive the Gift Certificate via email. Redeem the gift certificate online at http://Dine.Restaurant.com before use. Valid for dine-in only unless otherwise stated. Unredeemed gift certificates not valid toward purchase at restaurants. Limit of one (1) gift certificate at given restaurant per party per month. Minimum spend requirements and other restrictions on the Restaurant-Specific Gift Certificates and online merchant websites vary and are subject to change. Other restrictions may apply. Visit http://Dine.Restaurant.com for complete terms and conditions and participating restaurants. Vonage has the sole right to decide all matters and disputes arising from the Gift Certificate and all decisions are final. All taxes on gift certificates are solely Customer's responsibility. Vonage is not responsible for any damage to the Gift Certificate or product defects of any kind. In the event that the Gift Certificates become unavailable for any reason, Vonage reserves the right to provide a substitute of similar type and value.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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