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Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
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Vonage When receiving a call, my phones only give a "half ring". I turned off the ringer



When receiving a call, my phones only give a "half ring". I turned off the ringer on all but two phones that each have an REN of 0.1b and the problem persists. I searched the forums and saw several references to having Customer Support up the ringer voltage. I tried calling both the 866-243-4357 and the 732-650-6699 customer service numbers this morning and neither answered within two minutes of ringing. I ended up sending e-mail to them, but figured I'd post here as well. Any ideas?

As per the sticky post's requirements:

1. Your location
Columbus, Ohio

2. Your ISP name and type (cable, DSL, wireless etc)
Road Runner

3. Upload and download speeds
1.91 Mbps 5.05 Mbps

4. Modem make and model
Home Connect - 3CR29223

5. Type of Vonage adapter used ie RT31P2 or PAP2
RT31P2

6. Setup of Network ie Modem->Vonage Adapter->PC
Cable modem => RTP300 => phones

7. Issue you are experiencing ie dropped calls, choppy audio etc
see above

8. DETAILED results from www.testyourvoip.com with a test call to Boston.

MOS Analysis from You TO Boston
Media Quality
MOS 4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 96.8%
Latency 0.00 0.0%
Packet Discards 0.02 3.2%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 137 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter
Min: 0 ms
Avg: 6 ms
Max: 22 ms
Signaling Quality
Post-Dial Delay 78 ms
Call Setup Time 109 ms
Media Delay 234 ms

MOS Analysis FROM Boston To You
Media Quality
MOS 4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 93.0%
Latency 0.00 0.0%
Packet Discards 0.04 7.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 137 ms
Packet Discards 0.3%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter
Min: 4 ms
Avg: 7 ms
Max: 42 ms
Signaling Quality
Post-Pickup Delay 123 ms
Call Setup Time 124 ms
Media Delay 154 ms



Read The Full Thread:

"Half rings" on incomming calls


I assume this is an RTP300? If so try turning off the firewall/NAT and see if the
Thanks for the reply. I disabled the firewall & NAT and the problem persists.
You mention "phones", but don't mention how they're connected? Are you using
The modem is a RTP300. I unplugged all of the cables and then plugged only one
Can you plug a telephone straight into the RTP300 with all of the house phone wiring
I plugged a phone directly into the RTP300 and there was no difference; still half-rings
Definitely the RTP300 then... sounds like you've either got a defective RTP or
Restored voice settings to factory default; same thing. Firmware = 1.00.37 Might
I would definetly call and have them change your port to see if that makes a difference.

brattosa posted "When receiving a call, my phones only give a "half ring". I turned off the ringer" on 08/08/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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