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In The Forum:
Hard Wiring - Installation
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In The Forum:
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Topic:
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In The Forum:
Fax - Tivo - Alarms
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On Feb 15, 2017 at 21:16:51


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Vonage When ever I call from my vonage line I can never get through, ever. Even if I call



When ever I call from my Vonage line I can never get through, ever. Even if I call at 2 am in the morning. I waited on my phone this morning for for 1 hour without getting through.

So I decided to call from my land line and my call went right through without that recorded message saying I will have to wait because of a "High call volume", hmmmmmm makes you wonder right ?

I really dislike the fact that Vonage has gotten so cheap that they out sourced to India. These people can't even speak English correctly and I have to constantly ask them to repeat what they said.

Getting back to the "High call volume" I asked the Indian on the other end why Vonage customers are put on endless holds and in really high cues she/he gave me a nice run-around on that. I told her that lying to customers is really bad business and putting the customers on "endless holds" makes us want to leave.

So I am wondering just how many other customers have had the same issue. I believe that Vonage is doing this on purpose since they got our money and now they are working on the next prey.

But really Vonage...... out sourcing to a country that can't even speak proper English? Really sad ya know. Technical support is just as bad too.



Read The Full Thread:

High call volume - ALWAYS from vonage line


I called them yesterday because *67 wasn't working and I connected to Technical
I called 866-243-4357 which is suppose to be there help number. I tried calling
I just started with Vonage, and the call went through quickly to sign up. Then they
Go figure - they sent me the wrong bloody router too - took me over a 2 weeks to get
Now i'm apparently going to get a "Linksys Reconditioned RT31P2RB Device " which

sgrayban posted "When ever I call from my vonage line I can never get through, ever. Even if I call" on 05/23/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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