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Vonage What you are asking is, as you suggest, not DIFFICULT, however it is probably not



What you are asking is, as you suggest, not DIFFICULT, however it is probably not reasonable to expect.

Vonage has no obligation to divest themselves of your credit card information when you cancel your service. They certainly have an obligation, assuming you cancel properly and in accordance with the terms of service, to quit CHARGING your credit card, but they don't have to get rid of the information.

And that is no different than most any other merchant - do you think Walmart doesn't have a complete record of your credit card information after you check out at the store? Or that the hotel "forgets" your credit card information after you leave?

Now, given some of the many well documented cases of credit card information being lost and stolen from all sorts of retailers and service providers over the past few years, it certainly might be nice if everyone DID delete the information after the transaction is completed or the relationship is ended, but that simply does not happen, nor is it required to happen - of Vonage or anyone else.

And as far as the notion that your "only method" is to get a new credit card number and cancel the old one . . . unless you have an ACTUAL problem with Vonage charging you right now when they should not be, that is a rather pessimistic view - your "method" is just to make sure you PROPERLY cancel your Vonage account (read your Terms of Service for instructions) and then go on about your life. If you've done your part correctly AND they happen to charge you when they shouldn't have, it is an easy enough task to contact your bank, dispute the charge, document your cancellation, and get the charge reversed.

But even with that - there have been many discussions here about cancelling Vonage - the terms of service are very clear that you are to cancel IN WRITING. Despite lots of complaints, and lots of arguments about the "right" way to cancel, I've still not heard of anyone who FOLLOWED procedure, cancelled IN WRITING, UNDERSTOOD and ACCEPTED whatever remaining charges they might have (for instance, you pay for the full month in advance, so if you cancel on the 3rd day of your billing cycle, you will still pay for the whole month; if you cancel in less than a year, you may have a $40 early cancellation fee, etc.) and then had EXTRA, incorrect charges go through.

Do it right and you won't have a problem, and in the rare case that you do, it will be easily resolved.



Read The Full Thread:

Account Not Fully Cancelled


I canceled my account last week with Vonage, it took a few calls and some near begging
The issue has been remedied via 3rd party arbitration. TIP: Before canceling
BTW, I am a DBA by profession and know how easy it is to delete a record or NULL it out.
How did you go about 3rd party arbitration? They owe me $200 from what they jokingly

rgnok posted "What you are asking is, as you suggest, not DIFFICULT, however it is probably not" on 07/30/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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