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Vonage Customer Reviews
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Vonage vs. Time Warner Cable SoCal



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Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews

Vonage What would you place your successful call percentage at? (Calls that go through



What would you place your successful call percentage at? (Calls that go through without trouble or difficulties hearing/talking on both ends)
15-20%

Have you experienced:

Stuttering or garbled audio?
YES

How often does this happen? (% of your usage)
AT LEAST 60-70%

At what point in the call does the phone have this problem?
ANYWHERE FROM THE BEGINNING OF THE CALL TO ABOUT 20-30 MINUTES IN. THE CALLER AUDIO IS VERY CHOPPY FOR THE REST OF THE CALL.

Does rebooting the phone fix the problem?
MOST OF THE TIME.


Problems with the other person hearing you?
YES

Please describe what happens
CONVERSATION WILL BE FINE, THEN OTHER PERSON SAYS I'M CUTTING OUT AND THEY CANNOT UNDERSTAND ME.

Does rebooting fix the problem?
MOST OF THE TIME


A defective phone?
YES

What was the problem?
PHONE BECAME USELESS, WOULD NOT PLACE CALLS WITHOUT CHOPPY AUDIO. A FEW DAYS LATER, IT WOULD NOT POWER ON, TAKE A CHARGE, OR WORK WITH THE POWER CORD.

Outcome?
Vonage SENT REPLACEMENT HANDSET

Response from Vonage?
WHEN THE PROBLEM BECAME VERY FRUSTRATING, AROUND JUNE, I PHONED Vonage CUSTOMER CARE. I SPOKE WITH SOMEONE WHO COULD NOT SPEAK ENGLISH FLUENTLY. AFTER I COULD NOT UNDERSTAND WHAT DIRECTIONS THEY WERE TRYING TO GIVE TO ME, I TRIED AGAIN. ONCE AGAIN, I RECEIVED AN OPERATOR WHO DID NOT SPEAK ENGLISH FLUENTLY WITH A HEAVY ACCENT. IT MADE BASIC COMMUNICATION DIFFICULT. WITH THE RUMORS I'VE READ ABOUT THE TECH SUPPORT BEING OUTSOURCED TO OTHER COUNTRIES, I ASKED POLITELY TO BE TRANSFERRED TO SOMEONE IN THE U.S. AFTER REPEATING THIS ABOUT THREE TIMES, THE OPERATOR TRANSFERRED ME TO A "LEVEL 2" REP. THIS PERSON WAS HELPFUL AND TRIED RESETTING THE PHONE, BUT IT DIDNT HELP.
ONCE THE PHONE WOULDN'T POWER UP, I SENT AN EMAIL TO Vonage THROUGH THE DASHBOARD. THE RESPONDED ABOUT 48 HOURS LATER WITH A NUMBER TO CALL. WHEN I CALLED, I RECEIVED A REP FLUENT IN ENGLISH WHO WAS FANTASTIC. HE LISTENED TO THE PROBLEM, AND AFTER HAVING ME TRY A FEW THINGS, SENT OUT A REPLACEMENT HANDSET. THE UPDATED CUSTOMER SERVICE IS VERY HELPFUL.

What is your overall opinion of the phone?
I THINK THE CONCEPT AND IDEA IS FANTASTIC. IN ITS CURRENT FORM, THIS PHONE FALLS SHORT IN THE EXECUTION OF THE IDEA.

What would you improve in the phone?
IMPROVE THE RELIABILITY. ALSO, ADD A TEXT MESSAGING / EMAIL OPTION.



Read The Full Thread:

Your experience with UT Starcom F1000 Wifi


I own the phone. I've had limited success with it (see other topic) and would like
If i'm not mistaken I believe it's the first phone of it's kind as far as a wireless
Smiez008: With respect to the times where you had bad voice quality experiences

smilez008 posted "What would you place your successful call percentage at? (Calls that go through" on 09/09/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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