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Vonage What to do? What to do? I am having a really bad time with Vonage and are about



What to do? What to do?

I am having a really bad time with Vonage and are about to bail out. No, I am not trashing the service. Really. It's quite possible that my setup is all wrong and I have nobody to blame but myself for not doing things right. But that's why I am here, writing to people and asking for help.

I signed up for Vonage about 2 months ago and at the beginning, I was very happy with service and price. Things worked well, although I had a faint echo every time I called home, and going from $70 a month to 27.25 was a spectacular thing.

Then, I started to encountering problems. Half of the features didn't work right and the other half didn't work at all.

I already mentioned the echo on the line. I can hear my own voice half a second delayed.

When I pick up on one line and my wife picks up on another, only one of us can hear the other party clearly.

I get busy signal calling home or get transferred to a voice mail. With call waiting, that is not really supposed to happen.

Voice mail messages don't appear right away. Once, it took a whole day for the message to show up.

Call waiting? Forget it. Not only it doesn't work, but half the time it interrupts the call and makes the line go dead.

Sometimes, calls just get cut off in the middle.



Now that I complained a little bit, let me describe to you my setup at home.

My cable service is from Cablevision - Optimum Online.

My network is 3 PCs and 1 laptops connected via Linksys wireless router WRT54G.

Vonage had sent me a Linksys router RT31P2 - three output ports, 2 phone ports, no wireless.

After I have activated the service and transferred my phone number from Verizon to Vonage, I have disconnected the outside line.

Since I didn't want to lose wireless capability, I plugged in the the output from the wireless router into the input (Internet port) of the Vonage router. To put it simply, I have daisy chained two routers.

Finally, I connected the Vonage router's telephone port into one of my phone jacks and that was it. Everything worked.

Now, tell me, what could be the problem?

Was it wrong thing for me to daisy chain routers?
Someone told me that I should not have connected routers' power cord into a surge protector (this sounds kind of silly, but what the hey).
Could there be a problem with either of my routers?
Could the Cable company be the cause of this problem (I seem to be having less problems in the evening and more problems during the day)?

As frustrated as I am by all this, I don't want to abandon Vonage. I am in a hunter's mode now and I really want to find out what is happening.

This weekend, I will try to connect my cable modem directly to the Vonage's router and if that doesn't help I will say goodbye to Vonage and go somewhere else. Can't afford to have my wife PO'ed at me, no matter how much money Voip saves me.

Thanks to anyone who replies to this.



Read The Full Thread:

Performance issues


From home, go to this url :http://ipid.shat.net and tell me what your IP is shown
My IP address is 68.198.207.171. I just came home and tested the service.
Ok, well looking at the publicly available information on your provider, they
Thanks, I will let you know how the testing went.
Fourmyle,Hi go to address 192.168.15.1 or 192.168.15.2 an try to reset the router
I'm wondering what the story is with this as well... mainly b/c I was able to acceptable
I have found my problem, thanks to cgrey. It was so simple, it was stupid. Should

fourmyle posted "What to do? What to do? I am having a really bad time with Vonage and are about" on 08/04/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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