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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


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Vonage What is with vonage tech support? I've been with them for nearly 1 year and all in



What is with Vonage tech support? I've been with them for nearly 1 year and all in all they've been quite helpful and resolved a few minor issues here and there.
However, I recently relocated to Spain and I have had none stop problems ever since.
Although I can call UK numbers (fixed and cell phones) and they are generally ok- ish... If I try to call Spanish fixed or cell phones the person at the other end cannot hear anything I say. I must have called tech support 10-20 times on this issue, and they keep playing around with the Vonage boxes, and saying that it's because I have a wireless LAN. How can this be, if UK calls are ok, but Spanish calls are not?!!
But the most annoying thing, is that they never... ever... call me back. I have had one ticket open for over a month on this, although there have been previous calls on this subject also!!!.. They asked me to send call samples, which I did.. and received no response. So I chase again, and they say we'll log you a new ticket... What?!!
So then they log a new one, then email me saying it's resolved, without actually speaking to me.. So I chase again, and they tell me they'll log another ticket... aggggghhhhh!!!!

What kind of support is this?!!!

Is anyone else having such a problem getting their issues resolved, or has anyone experienced any such problems like mine, with certain calls being poor but others generally quite good?.. Any help would be much appreciated.

Apologies for the long rant!!!.. I'm blowing a fuse here.. grrrr :-(



Read The Full Thread:

Issues with service in Spain


Have you tried testing your internet connection there in Spain? You said the problems
Hi thanks for the reply... Yes, we have a 10Mb connection, and the internet
"Generally ok-ish" and "perfectly clear conversations" are distincly different.
http://www.vonage-forum.com/ftopic7191.html
Hi, Firstly thanks for your note. And I wasnt aware of this no... however,
Point taken... some clarity required. Yesterday I was just in rant mode! However,
Did you remember this before you ranted??? From the Vonage TOS:
hey, thanks for the link :-D Interesting stuff!!!! Here is the info: 1.
Packet loss: server -> you: 100.0 % - You have a serious case of packet loss,

timmymills posted "What is with vonage tech support? I've been with them for nearly 1 year and all in" on 09/25/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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