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Vonage What is with vonage tech support? I've been with them for nearly 1 year and all in



What is with Vonage tech support? I've been with them for nearly 1 year and all in all they've been quite helpful and resolved a few minor issues here and there.
However, I recently relocated to Spain and I have had none stop problems ever since.
Although I can call UK numbers (fixed and cell phones) and they are generally ok- ish... If I try to call Spanish fixed or cell phones the person at the other end cannot hear anything I say. I must have called tech support 10-20 times on this issue, and they keep playing around with the Vonage boxes, and saying that it's because I have a wireless LAN. How can this be, if UK calls are ok, but Spanish calls are not?!!
But the most annoying thing, is that they never... ever... call me back. I have had one ticket open for over a month on this, although there have been previous calls on this subject also!!!.. They asked me to send call samples, which I did.. and received no response. So I chase again, and they say we'll log you a new ticket... What?!!
So then they log a new one, then email me saying it's resolved, without actually speaking to me.. So I chase again, and they tell me they'll log another ticket... aggggghhhhh!!!!

What kind of support is this?!!!

Is anyone else having such a problem getting their issues resolved, or has anyone experienced any such problems like mine, with certain calls being poor but others generally quite good?.. Any help would be much appreciated.

Apologies for the long rant!!!.. I'm blowing a fuse here.. grrrr :-(



Read The Full Thread:

Issues with service in Spain


Have you tried testing your internet connection there in Spain? You said the problems
Hi thanks for the reply... Yes, we have a 10Mb connection, and the internet
"Generally ok-ish" and "perfectly clear conversations" are distincly different.
http://www.vonage-forum.com/ftopic7191.html
Hi, Firstly thanks for your note. And I wasnt aware of this no... however,
Point taken... some clarity required. Yesterday I was just in rant mode! However,
Did you remember this before you ranted??? From the Vonage TOS:
hey, thanks for the link :-D Interesting stuff!!!! Here is the info: 1.
Packet loss: server -> you: 100.0 % - You have a serious case of packet loss,

timmymills posted "What is with vonage tech support? I've been with them for nearly 1 year and all in" on 09/25/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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