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jenjee Posted:
Hello, My
friend had
cancelled Vonage
over 5 years ago,
but still has the
modem...
In The Forum:
Vonage
Topic:
Best way to dispose of Modem or Router
On May 26, 2012 at 18:09:22

sssscary Posted:
Hi, I realize this
post is old, but I
was just trying to
find out how to
auto delete...
In The Forum:
VoIP Feature Wish List
Topic:
Auto-Delete Voicemail When Forwarded to Email!!
On May 24, 2012 at 08:08:15

sandyj Posted:
The last few days
I've gotten a
couple of calls
from angry people
demanding that...
In The Forum:
Vonage
Topic:
Someone is using my phone number? Hacked?
On May 18, 2012 at 20:07:46

vrtlassit7 Posted:
Can anyone help me
figure out a
solution to create
a virtual
attendant? I own
a small...
In The Forum:
VoIP Feature Wish List
Topic:
Virtual Attendant
On May 18, 2012 at 07:53:07

rodisport Posted:
I have had this
problem for more
than 4 months now
when i call some
one it doesn't...
In The Forum:
Vonage UK
Topic:
no ringing tone
On May 14, 2012 at 18:17:44

js123 Posted:
we already have
vonage device how
can i reactivate
the service and
what is the
procedure....
In The Forum:
Vonage
Topic:
how to reactivate the service
On May 12, 2012 at 14:57:39

dconnor Posted:
A photo would be
helpful....
In The Forum:
Hard Wiring - Installation
Topic:
Problem with home wireup
On May 08, 2012 at 10:47:17

rival Posted:
Thank you! This
was my exact
problem. Outgoing
calls would fail,
incoming calls...
In The Forum:
Vonage
Topic:
Dial tone ok, incoming calls ok, no outgoing calls
On May 03, 2012 at 21:11:35

stevejone Posted:
This is really a
good topic.It
gives a quite
detailed
information about
the jammer...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 03, 2012 at 11:29:58

MiveAmige Posted:
The nature of a
cell phone jammer

By
mobile jammer
(jammer, cell ph...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 02, 2012 at 18:55:02

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Vonage What is occurring here is that your number ported away from your local carrier's

What is occurring here is that your number ported away from your local carrier's switch and is now located with one of Vonage's partner carrier's switches. Local callers will use the same switch your number was ported from and these callers are being routed internally due to the LRN(Local Routing Number) not being updated by previous carrier. This is why it does not affect any other originating callers except for those local to you. One of these callers will have to open up a ticket with the phone service provider that is unable to route correctly and let them know that calls do complete from other places such as a cell phone.

You can call Vonage but please note that the issue would have to be escalated from who ever you speak with to a higher level of support via ticket. Then the higher level will have to then open a trouble ticket with the PSTN partner carrier servicing your number. It may be 72 hours or more from the time you contact Vonage for this until Vonage opens a trouble ticket with the carrier. And then it can be 48 hours or more before the Vonage's carrier even looks into this. Even then, the carrier will only be able to verify your number is properly built into their switch, LRN is up to date, and NPAC is updated with current location of your number. Vonage's carrier would have no way to repair an internal routing issue with another originating provider.

Read The Full Thread:

Certain Callers Hear "Number Disconnected"

• Vonage took care of moving our existing phone # from Verizon, or so we think. The
• This sounds like a problem with your old carrier, but I would contact Vonage with
• Actually probably 99% of land lines work fine. It's not just cell. For instance
• It actually sounds like the caller's phone provider is unable to route the call
• So basically you're saying don't go to Vonage for help because they can't fix it
• Yes. This would be an issue within the local Verizon switch servicing the local
• Thanks V-Tech. I'm trying Verizon direct. If that doesn't work, we'll kindly
• Vonage only tells you to contact Verizon after the port has completed because
• OK, so what do we do now? Verizon won't talk to us. They won't talk to any of our

VonTechMgr posted "What is occurring here is that your number ported away from your local carrier's" on 10/16/2008

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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