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Vonage What a hassle. What I thought was going to be a pleasant experience has turned



What a hassle.
What I thought was going to be a pleasant experience has turned into a major headache. We recently had our land line switched to Vonage and (based on what we read, saw on tv and were told) the V phone was all we needed to get started.
Simple enough- great idea!

Yesterday, my first day of being truly switched over, an interesting development: there are no audible rings for incoming calls!

So, after about 3 hours of talking to someone 13,000 miles away, I was informed that the VPHONE does not provide for any audible incoming ring.
What kind of nonsense is that? So, if I am home, which I am, and NOT sitting at the pc, I have no way of knowing if someone is trying to call me! Oh sure, the incoming pop up window appeared yesterday-today it doesn't; incoming callers hear nothing except my breathing if I am at the pc!
That's lunacy!
I was instructed by a Mr. Baharat Patel to 'turn the volume of my speakers up', so that I can hear some kind of incoming sound (which doesn't work as there is NO incoming sound).

I thought it best to use the SIMULRING and Call Forwarding to my cell phone, so I can at least HEAR an incoming call whether I am at my pc or not: guess what? Doesn't work ALL THE TIME-only when it wants to.

I decided to contact Vonage corporate in NJ and was told that I need to have a router (when I originally placed my order- I was told that since I have a wireless internet connection a router would NOT be necessary-hence all I would need 'would be the VPhone!'), and that they'll send it out immediately and then I have to ship back the VPhone. The VPhone has some nice features: the popups when they work and a few other things.
Have other people experienced this lunacy? Exactly what do I need to be able to place outgoing calls and HEAR incoming phone calls ring?

I have a basic VTech cordless phone: what else do I need?

Many thanks for your help.

Michael



Read The Full Thread:

V-Phone: No Incoming Ringing



Maxxnme posted "What a hassle. What I thought was going to be a pleasant experience has turned" on 12/12/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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