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jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03


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Vonage What I don't understand is why Vonage make you jump through hoops to activate 911




What I don't understand is why Vonage make you jump through hoops to activate 911 service.

911 activation could easily be a simple step in the sign-up process, with an option to skip. They can even default your billing address, just like they do for the shipping address. If you choose to skip, then they can give you the red boldface message that 911 service will be limited and that you can always activate later from the webpage. We've seen this all the time during software installation asking you to register.

Unless, of course, activating 911 service would cost Vonage money that they don't want to pay unless absolutely have to, i.e. when you explicitly go to activate it.
First of all, EVERYONE with Vonage outside of Rhode Island has to provide their name and address to whoever answers when they dial 911. So your "I'm on vacation" scenario doesn't fly.

What actually would happen in that situation is you would dial 911 and get connected to the PSAP associated with the address you entered on the 911 signup page rather than a PSAP wherever you happen to be. Which, although confusing, one could argue is better than nothing. It at least connects you to a person trained to talk you through CPR, poison control, etc. or who can explain to you "hey, you're in Texas, not in San Francisco." And hopefully someone technical enough to take Vonage on the road wouldn't be so simultaneously foolish as to try and call 911 from their portable adapter if they hadn't updated their 911 address on the Vonage website.

Now that we've covered that, here's a simple idea:

- Make the 911 signup process a mandatory step in the signup process
- Any time the customer's IP address changes, automatically generate an email, voicemail and/or Dashboard link to the customer requiring them to verify or update their 911 address

Not a perfect solution, but not terribly intrusive for people who don't travel, and it addresses the witless traveller who wouldn't otherwise know any better.



Read The Full Thread:

OK to test 911?


I live in Minnesota and have activated my 911 "service." I just read a frightening
You can test... Just tell the operator you are testing your 911 service. Tell
I thought by "activating" my 911 service - it registers my number with the address
It really erks me that the Bells are the ones keeping 911 service from the VoIP's.
When you input your address for Vonage to enable 911 service, you are just telling
ahhh..ok thanks for the clarification :-)
Any word on this " Vonage is working aggressively to provide this solution in additional
I tested my 911 service about a two weeks ago just to satisfy my curiosity after
It was mentioned twice in the USA Today article linked in this thread. Vonage's
I just wish they'd stop doing this after I've gotten registered.

ToddlerTN posted "What I don't understand is why Vonage make you jump through hoops to activate 911" on 03/25/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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