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Vonage What I chose to do with a device that I purchased, that I *own* is of no business to



What I chose to do with a device that I purchased, that I *own* is of no business to Vonage. That I wish to use the second port to access my company's SIP proxy and the fact that Vonage holds the password to allow me that ability is clearly illegal.

It'd be like purchasing a car and having the manufacturer FORCE you to come to them every time you needed new tires.

The router is *mine* and if I want to change the settings on the second port, that's my own business, not Vonage's. And if I happen to make an error and cause trouble with the first port, then it's Vonage's responsibility as a service provider to provide me with the technical support necessary to re-establish my service.

All I want to do is insert my own settings to use port 2 on my router. My router has TWO ports. I bought a TWO PORT router. If Vonage will not "let" me use the second port, then they are clearly doing something that's illegal. How can they withhold that information from me legally? It's MY router, not theirs.

I certainly think that his might require retaining legal council and exploring case law. I'm almost certain that there's established case law that confirms that they are doing is illegal.

But I will have to hand it to you guys. This is the fastest I have EVER received word back from technical support. Typically I have to wait on hold for an hour or more to get a simple question answered. Funny how when I start nosing around at your big corporate secrets and trying to find out what makes the router tick in order to use it for my purposes as well that you guys all come out of the wood work.

Perhaps you were equally as attentive to the needs of your customers, the only really big complaint people have about Vonage wouldn't be that their customer service is so absolutely reprehensible.

Now put that in your I/O port and smoke it.



Read The Full Thread:

Voice Admin Page on RT31P2 Router


If you go to http://192.168.15.1/Voice_adminPage.htm, you can access the administration
Only Vonage can activate the phone ports on the router.
That's nice and all, but I BOUGHT the router as part of my package. I OWN the router.
Its not illegal. There is nothing in there that customers need access to. What's
If you cancel your Vonage service we don't cut off you with the ability to use your
:roll:
It would be nice if they would give us a "little" access to do things such as raise
Unfortunately, Vonage isn't the only company that does this sort of thing. For
It's not a matter of being rude, it's a matter of being FIRM. Vonage is notorious

jzacuto posted "What I chose to do with a device that I purchased, that I *own* is of no business to" on 04/20/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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