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jeddaisg Posted:
Hi all We have
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Ethernet Cable; Wiring schematic? 568-B?
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beast321 Posted:
I don't know if
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Av8rix Posted:
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New adapter and router -- MAC change
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tplink Posted:
Im trying to add
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DWSupport Posted:
After recent
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Voicemail Not Forwarding to Outlook Accounts
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peterlee Posted:
Had a call from a
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Scarborough, Onta

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Vonage Well, with 500m and voicemail for $15 I couldn't resist the move to Vonage from

Well, with 500m and voicemail for $15 I couldn't resist the move to Vonage from Comcast. Part of me just felt that Comcast was not earning the $ I was spending between broadband, phone, and cable TV. So late last week I called and ordered the Vonage service directly from Vonage (along with an RTP300). I also completed the number transfer paperwork and emailed it back on Friday.

This morning something strange happened and although I am still optomistic, between the type of phone support I received from Vonage, and the stories that seem pretty common after discovering this forum I am really starting to get nervous about this decision...

When I got to the office this morning (Tuesday 1/7/06) I decided to log in to explore my new Vonage account. Well, I was very suprised to see that I had a voicemail from last Friday (1/3/06). How could that be? I havn't given the temporary virtual number out to anyone and my original number couldn't have transfered yet since I had just sent back the number transfer paperwork a couple of days ago. More confusing was that evidently the person that ended up in my Vonage voicemail had called my as yet untransferred original phone number last Friday. To make sure my previous number hadn't already been transferred I made a couple of calls home this morning and sure enough after several rings I got my trusty old answering machine. (Note: I have not hooked up the RTP300 as of yet - my answering machine is still wired to the land line).

Oh, and FWIW this missed call turned out to be a very important requiring my wife to call and make apologies....

So I decided I'd call Vonage customer support to get an explanation. Well after over an hour on the phone and struggling through *significant* communication barriers and what was apparantly two levels of support the second level support person I spoke with explained (although she seemed unsure) that it appears that if she calls my home/original phone number from a Vonage Voip line she gets my Vonage voicemail but if she calls my home/original phone number from a "land line" she gets the answering machine!!! I was still not completely convinced but before I could ask anymore questions I got put on hold and she never came back to my call. I hung up 20 minutes later...

So now I am nervous and am beginning to think this may have been a bad move on my part not so much do to this specific issue (which is not yet resolved) but based on the horrible support even beyond the communication barrier the call was truly horrendous (I left a lot of the call out). Then I read about all the posts in this forum regarding number transfer problems, horrible service and support, etc....yikes.

I am planning to call support back on this vmail issue but I could only afford the nearly 1.5 hours I spent during business hours today. I still don't really understand how some callers could be going directly to the voicemail on my Vonage virtual number?????? Any ideas what could be causing this?

Read The Full Thread:

Hello - new Vonage customer - getting nervous

some calls are going to vonage could be bcoz your phone adapter is not hooked up
Take a chill pill. Your Vonage is (apparently) working as it's supposed to. You
as soon as you choose to xfer your #, vonage builds the number into their databases.
Thanks. What you say makes sense regarding "in network calls". Guess I'd feel
This sounds exactly like it's supposed to be. I signed up about a week ago. When
matt - i had a similar experience with receiving 'in network' calls shortly after
Matt - I feel your pain. I probably picked a bad time to make the switch as well. My
Hey, thanks for the replies (and the DNS analogy - I work in IT :-) ) . I understand.
No problem Matt. It's a great feature. Plus you should always have a number set

MattK posted "Well, with 500m and voicemail for $15 I couldn't resist the move to Vonage from" on 02/07/2006

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