Sign up

Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Tomekaxali Posted:
Czy wiesz, co to
jest druk
banerowy? Jest to
rodzaj nadruku

In The Forum:
Rollupy reklamowe na czas u nas
On Apr 23, 2017 at 09:03:53

xing33 Posted:
In The Forum:
Vonage UK
On Apr 22, 2017 at 12:49:38

xing33 Posted:
In The Forum:
Vonage Canada
On Apr 22, 2017 at 12:45:21

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
In The Forum:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have

In The Forum:
Hard Wiring - Installation
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with

In The Forum:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
Scarborough, Onta

In The Forum:
Vonage Canada
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.


Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal

Vonage UK Review
Vonage UK Review

Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006

Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review

Salt Lake City: impressions after several months
Salt Lake City: impressions after several months

Vonage Reviews

Vonage Well, to be fair, the author didn't try to say that anyone was eating their lunch

Well, to be fair, the author didn't try to say that anyone was eating their lunch *today*, he said they are going to in the future. I posted the article link without any comments myself, and am interested in the discussion it generates, both pro and con here. I tend to agree with at least some of what the author says though, and additionally, I've come to believe that there's another HUGE reason that they'll likely eat Vonage's lunch in the future, and that's because Vonage's customer service is *so* completely abysmal, that it appears they have nothing but contempt for their existing customer base.

Over the last 6-9 months, I've gone (quite reluctantly) from a huge (and enthusiastic) Vonage supporter, to lukewarm, to the point I'm at today - which is I'd never recommend Vonage to another friend or family member, and as soon as there is a viable, reliable alternative there who cares about the customer and actually has REAL customer service, I'll likely be gone from Vonage, never to return. I'm sure my experience is far from unique, and I'm afraid that's a huge reason why there's a very good chance Vonage will fail, at least in my opinion.

I started having a significant problem with my Vonage lines about 2 months ago, and its not fixed today. In the meantime I've spent at least 20 hours on the phone with Vonage, of which at least 50% is hold time. They NEVER follow through on commitments to call me back, have openly lied to me at least a couple times during the process, have continued to charge my account for things they promised not to charge it for, etc etc etc.

*IF* your Vonage service is working flawlessly, then life is good. God forbid you ever have a problem though, because if you do, you're basically screwed. Customer service is atrocious, and the attitude that comes across clearly is that corporately, they just don't care!

The more that word gets out about the atrocious service, the worse shape they'll be in. Its much more difficult to repair an awful reputation than it is to acquire one in the first place. ISP (or other) competitors don't have to match or beat Vonage's price to begin to eat their customer base. They only have to provide a superior product at a price not too much above Vonage, and still a lot cheaper than the POTS lines they're replacing. To me, spending an extra $10/month for my personal line would be a no-brainer decision for reliable service with good support. $10/month isn't a *huge* deal for many, particularly in tradeoff for much better service levels, but to a Voip provider, that would provide a revenue stream per client fully 40% greater than Vonage gets, which would be huge. $120 extra per year for my line, divided by the 20 hours I currently have had to spend on this current problem (and its NOT solved yet!) works out to $6/hr, and trust me, my time is worth a WHOLE lot more than that.

there is nothing in their technology that larger providers can't already do, and do more cheaply
Stephen, with all due respect, I strongly disagree with your statement that its ignorant of the author and negates anything he says. First, MY ISP is a cable provider, and has NO legacy POTS network. Second, even for the incumbent phone company, a Voip service is a new service offering, very likely a totally new P&L center, and will stand or fail on its own, regardless of what costs are involved with a completely different P&L - the legacy POTS offering. Besides, unless you're trying to argue that the existing carriers are actually at or near the point of running their existing POTS infrastructure at a (current cash flow) loss, then those operations are an asset to help fund new offerings like Voip. Will Voip offerings eat into their POTS base? Sure, just like Vonage eats into their POTS base. But there's a saying I've heard many times over decades in the business world, and its a statement that good companies don't forget - its MUCH better to obsolete your own product than to wait and let someone else do it for you.

Read The Full Thread:

Analysis: ISPs Are Going To Eat Vonage''s Lunch,1697,1981807,00.asp
Thats very interesting! My cable company (Insight Communications) is coming
How can a Voip provider leach off a high speed access that I paid for. It is a
maryjane what does your cable companys VoIP bandwidth use? Does it have a bandwidth
I don't use it so I don't know.
The cable co's VoIP usually uses a different data channel on the integrated modem/VoIP
Well, same cable but different RF channel so the data traffic is separate, not
A comment on the subject of this thread. ISPs don't have a huge price advantage
This statement alone negates any valid points the author makes. It is ignorant

DallasFlier posted "Well, to be fair, the author didn't try to say that anyone was eating their lunch" on 06/28/2006

Vonage Service Plans

Vonage VoIP Members
Members List Members
New susangw18
New Today 3
Yesterday 5
Total 100330

Who Is On Site
Visitors 145
Members 0
Total 145

Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.41
Change:   N/A
Up to 15 Minute Delay

Site Search

†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

** Certain call types excluded. is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.

Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.74 Seconds and 339 Pages In The Last 60 Seconds
The Vonage VoIP Forum