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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

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Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
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Vonage Well, to be fair, the author didn't try to say that anyone was eating their lunch




Well, to be fair, the author didn't try to say that anyone was eating their lunch *today*, he said they are going to in the future. I posted the article link without any comments myself, and am interested in the discussion it generates, both pro and con here. I tend to agree with at least some of what the author says though, and additionally, I've come to believe that there's another HUGE reason that they'll likely eat Vonage's lunch in the future, and that's because Vonage's customer service is *so* completely abysmal, that it appears they have nothing but contempt for their existing customer base.

Over the last 6-9 months, I've gone (quite reluctantly) from a huge (and enthusiastic) Vonage supporter, to lukewarm, to the point I'm at today - which is I'd never recommend Vonage to another friend or family member, and as soon as there is a viable, reliable alternative there who cares about the customer and actually has REAL customer service, I'll likely be gone from Vonage, never to return. I'm sure my experience is far from unique, and I'm afraid that's a huge reason why there's a very good chance Vonage will fail, at least in my opinion.

I started having a significant problem with my Vonage lines about 2 months ago, and its not fixed today. In the meantime I've spent at least 20 hours on the phone with Vonage, of which at least 50% is hold time. They NEVER follow through on commitments to call me back, have openly lied to me at least a couple times during the process, have continued to charge my account for things they promised not to charge it for, etc etc etc.

*IF* your Vonage service is working flawlessly, then life is good. God forbid you ever have a problem though, because if you do, you're basically screwed. Customer service is atrocious, and the attitude that comes across clearly is that corporately, they just don't care!

The more that word gets out about the atrocious service, the worse shape they'll be in. Its much more difficult to repair an awful reputation than it is to acquire one in the first place. ISP (or other) competitors don't have to match or beat Vonage's price to begin to eat their customer base. They only have to provide a superior product at a price not too much above Vonage, and still a lot cheaper than the POTS lines they're replacing. To me, spending an extra $10/month for my personal line would be a no-brainer decision for reliable service with good support. $10/month isn't a *huge* deal for many, particularly in tradeoff for much better service levels, but to a Voip provider, that would provide a revenue stream per client fully 40% greater than Vonage gets, which would be huge. $120 extra per year for my line, divided by the 20 hours I currently have had to spend on this current problem (and its NOT solved yet!) works out to $6/hr, and trust me, my time is worth a WHOLE lot more than that.


there is nothing in their technology that larger providers can't already do, and do more cheaply
Stephen, with all due respect, I strongly disagree with your statement that its ignorant of the author and negates anything he says. First, MY ISP is a cable provider, and has NO legacy POTS network. Second, even for the incumbent phone company, a Voip service is a new service offering, very likely a totally new P&L center, and will stand or fail on its own, regardless of what costs are involved with a completely different P&L - the legacy POTS offering. Besides, unless you're trying to argue that the existing carriers are actually at or near the point of running their existing POTS infrastructure at a (current cash flow) loss, then those operations are an asset to help fund new offerings like Voip. Will Voip offerings eat into their POTS base? Sure, just like Vonage eats into their POTS base. But there's a saying I've heard many times over decades in the business world, and its a statement that good companies don't forget - its MUCH better to obsolete your own product than to wait and let someone else do it for you.



Read The Full Thread:

Analysis: ISPs Are Going To Eat Vonage''s Lunch


http://www.extremetech.com/article2/0,1697,1981807,00.asp
Thats very interesting! My cable company (Insight Communications) is coming
How can a Voip provider leach off a high speed access that I paid for. It is a
maryjane what does your cable companys VoIP bandwidth use? Does it have a bandwidth
I don't use it so I don't know.
The cable co's VoIP usually uses a different data channel on the integrated modem/VoIP
Well, same cable but different RF channel so the data traffic is separate, not
A comment on the subject of this thread. ISPs don't have a huge price advantage
This statement alone negates any valid points the author makes. It is ignorant

DallasFlier posted "Well, to be fair, the author didn't try to say that anyone was eating their lunch" on 06/28/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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