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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage Well, to be fair, the author didn't try to say that anyone was eating their lunch




Well, to be fair, the author didn't try to say that anyone was eating their lunch *today*, he said they are going to in the future. I posted the article link without any comments myself, and am interested in the discussion it generates, both pro and con here. I tend to agree with at least some of what the author says though, and additionally, I've come to believe that there's another HUGE reason that they'll likely eat Vonage's lunch in the future, and that's because Vonage's customer service is *so* completely abysmal, that it appears they have nothing but contempt for their existing customer base.

Over the last 6-9 months, I've gone (quite reluctantly) from a huge (and enthusiastic) Vonage supporter, to lukewarm, to the point I'm at today - which is I'd never recommend Vonage to another friend or family member, and as soon as there is a viable, reliable alternative there who cares about the customer and actually has REAL customer service, I'll likely be gone from Vonage, never to return. I'm sure my experience is far from unique, and I'm afraid that's a huge reason why there's a very good chance Vonage will fail, at least in my opinion.

I started having a significant problem with my Vonage lines about 2 months ago, and its not fixed today. In the meantime I've spent at least 20 hours on the phone with Vonage, of which at least 50% is hold time. They NEVER follow through on commitments to call me back, have openly lied to me at least a couple times during the process, have continued to charge my account for things they promised not to charge it for, etc etc etc.

*IF* your Vonage service is working flawlessly, then life is good. God forbid you ever have a problem though, because if you do, you're basically screwed. Customer service is atrocious, and the attitude that comes across clearly is that corporately, they just don't care!

The more that word gets out about the atrocious service, the worse shape they'll be in. Its much more difficult to repair an awful reputation than it is to acquire one in the first place. ISP (or other) competitors don't have to match or beat Vonage's price to begin to eat their customer base. They only have to provide a superior product at a price not too much above Vonage, and still a lot cheaper than the POTS lines they're replacing. To me, spending an extra $10/month for my personal line would be a no-brainer decision for reliable service with good support. $10/month isn't a *huge* deal for many, particularly in tradeoff for much better service levels, but to a Voip provider, that would provide a revenue stream per client fully 40% greater than Vonage gets, which would be huge. $120 extra per year for my line, divided by the 20 hours I currently have had to spend on this current problem (and its NOT solved yet!) works out to $6/hr, and trust me, my time is worth a WHOLE lot more than that.


there is nothing in their technology that larger providers can't already do, and do more cheaply
Stephen, with all due respect, I strongly disagree with your statement that its ignorant of the author and negates anything he says. First, MY ISP is a cable provider, and has NO legacy POTS network. Second, even for the incumbent phone company, a Voip service is a new service offering, very likely a totally new P&L center, and will stand or fail on its own, regardless of what costs are involved with a completely different P&L - the legacy POTS offering. Besides, unless you're trying to argue that the existing carriers are actually at or near the point of running their existing POTS infrastructure at a (current cash flow) loss, then those operations are an asset to help fund new offerings like Voip. Will Voip offerings eat into their POTS base? Sure, just like Vonage eats into their POTS base. But there's a saying I've heard many times over decades in the business world, and its a statement that good companies don't forget - its MUCH better to obsolete your own product than to wait and let someone else do it for you.



Read The Full Thread:

Analysis: ISPs Are Going To Eat Vonage''s Lunch


http://www.extremetech.com/article2/0,1697,1981807,00.asp
Thats very interesting! My cable company (Insight Communications) is coming
How can a Voip provider leach off a high speed access that I paid for. It is a
maryjane what does your cable companys VoIP bandwidth use? Does it have a bandwidth
I don't use it so I don't know.
The cable co's VoIP usually uses a different data channel on the integrated modem/VoIP
Well, same cable but different RF channel so the data traffic is separate, not
A comment on the subject of this thread. ISPs don't have a huge price advantage
This statement alone negates any valid points the author makes. It is ignorant

DallasFlier posted "Well, to be fair, the author didn't try to say that anyone was eating their lunch" on 06/28/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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