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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

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Vonage Well this went from inconvenient to a downright horror story! I am so incredibly

Well this went from inconvenient to a downright horror story!

I am so incredibly angry at Vonage that I am going to explode. I logged about 3 hours on the phone with them since this incident, most of which was on hold.

The original tech was supposed to call me back to resolve the issue. Well, that never happened. I was waiting for him to call and then a charge for $99.84 appeared on my account. The return authorization had expired. I called back, and spoke to Wanda. She was fairly nice, but didn't really have a definitive answer. She said that if I shipped back the faulty router that they would probably credit my account for the $99.84. She suggested that I fight for the return shipping charges afterward. I asked her if she could give me a definite answer about refunding the $99 and she couldn't. She suggested that I speak to a supervisor, but there was a 25 minute wait time for one. (note: I had already held 45 minutes just to speak to her and it was past midnight). So, I called the next morning during the timeframe that she recommended would be slowest, and I ended up waiting 35 minutes for a supervisor anyway,lol...

Well, the supervisor that I spoke to was Maria. Now keep in mind that EVERY time I had called, I was told misinformation that kept changing. At one point, someone told me that I could discard the old router. Maria told me that it was never intended to be a replacement router, that I had in fact outright PURCHASED the new router.

Now who in their right mind purchases a router without asking ANY questions about how much it costs or what it's features are?!?! During my 90 second call with the initial tech, he said nothing about me having to buy a new router. Why the heck would I be fighting about return shipping fees if I was BUYING a new one?! All of the automatic e-mail that Vonage generated said that I was authorized to return the old faulty router. Who would pay shipping to return a faulty router, if they were purchasing a new one? Nothing makes sense. In the 3 or 4 times that I called trying to get the shipping charges figured out, no one said it was a purchase.

So I told Maria, that I would send back the new $99 router and just use the old one. She said that the old one had been demoted in their database and faulty and could not be reinstated and that I was stuck with the new one.

I told her that there HAD to be something that she could do to remove this charge! I simply can't afford it! I never authorized a purchase! She finally agreed that either she or the original tech would call me today after 4 pm to resovle the issue. She said that she would speak to the tech to see what his recount of the story was. I asked her to send me an e-mail so that I would have something in writing. She agreed to...guess what? I didn't get her e-mail and no one called!

I am so fed up! What steps can I take to resolve this? Can I dispute it with my credit card? It is actually my check card...took the money right out of my checking account. What would you do? Does anyone have any recommendations or anything. I am literally in tears over this. They are stealing from me!

Read The Full Thread:

Tech lied about free return shipping

First off, I referred my brother and father to Vonage, and they have both cancelled
Well, I think they simply made a mistake(not defending it but I think thats what
Thanks for your response. Well, in the second call, I told the manager to credit
Sounds like a lack of communication. The tech probably meant that you would
Nope not a lack of communication...I was told the same thing. I expressed
that's basiclly what i did, sent back the router,(i paid to ship it) then call and
Ok... First thing boys. Stop calling india. If you want to cancel service
JoeO, did that work for you? I do not want to cancel service, just want the $100 charge
Yup! Give them a call..they speak english and they don't disconnect you.

cyfarian posted "Well this went from inconvenient to a downright horror story! I am so incredibly" on 03/14/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

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