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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage Well this went from inconvenient to a downright horror story! I am so incredibly



Well this went from inconvenient to a downright horror story!

I am so incredibly angry at Vonage that I am going to explode. I logged about 3 hours on the phone with them since this incident, most of which was on hold.

The original tech was supposed to call me back to resolve the issue. Well, that never happened. I was waiting for him to call and then a charge for $99.84 appeared on my account. The return authorization had expired. I called back, and spoke to Wanda. She was fairly nice, but didn't really have a definitive answer. She said that if I shipped back the faulty router that they would probably credit my account for the $99.84. She suggested that I fight for the return shipping charges afterward. I asked her if she could give me a definite answer about refunding the $99 and she couldn't. She suggested that I speak to a supervisor, but there was a 25 minute wait time for one. (note: I had already held 45 minutes just to speak to her and it was past midnight). So, I called the next morning during the timeframe that she recommended would be slowest, and I ended up waiting 35 minutes for a supervisor anyway,lol...

Well, the supervisor that I spoke to was Maria. Now keep in mind that EVERY time I had called, I was told misinformation that kept changing. At one point, someone told me that I could discard the old router. Maria told me that it was never intended to be a replacement router, that I had in fact outright PURCHASED the new router.

Now who in their right mind purchases a router without asking ANY questions about how much it costs or what it's features are?!?! During my 90 second call with the initial tech, he said nothing about me having to buy a new router. Why the heck would I be fighting about return shipping fees if I was BUYING a new one?! All of the automatic e-mail that Vonage generated said that I was authorized to return the old faulty router. Who would pay shipping to return a faulty router, if they were purchasing a new one? Nothing makes sense. In the 3 or 4 times that I called trying to get the shipping charges figured out, no one said it was a purchase.

So I told Maria, that I would send back the new $99 router and just use the old one. She said that the old one had been demoted in their database and faulty and could not be reinstated and that I was stuck with the new one.

I told her that there HAD to be something that she could do to remove this charge! I simply can't afford it! I never authorized a purchase! She finally agreed that either she or the original tech would call me today after 4 pm to resovle the issue. She said that she would speak to the tech to see what his recount of the story was. I asked her to send me an e-mail so that I would have something in writing. She agreed to...guess what? I didn't get her e-mail and no one called!

I am so fed up! What steps can I take to resolve this? Can I dispute it with my credit card? It is actually my check card...took the money right out of my checking account. What would you do? Does anyone have any recommendations or anything. I am literally in tears over this. They are stealing from me!



Read The Full Thread:

Tech lied about free return shipping


First off, I referred my brother and father to Vonage, and they have both cancelled
Well, I think they simply made a mistake(not defending it but I think thats what
Thanks for your response. Well, in the second call, I told the manager to credit
Sounds like a lack of communication. The tech probably meant that you would
Nope not a lack of communication...I was told the same thing. I expressed
that's basiclly what i did, sent back the router,(i paid to ship it) then call and
Ok... First thing boys. Stop calling india. If you want to cancel service
JoeO, did that work for you? I do not want to cancel service, just want the $100 charge
Yup! Give them a call..they speak english and they don't disconnect you.

cyfarian posted "Well this went from inconvenient to a downright horror story! I am so incredibly" on 03/14/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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