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Vonage Well, this just keeps getting worse and worse. I've been playing around some more



Well, this just keeps getting worse and worse. I've been playing around some more with calling my SBC line from my Vonage line and Im still getting wierd results.

First, my calls fail to connect probably 3-4 out of 5 tries. To even have a prayer it will connect it seems I have to hold each number I dial for more than a second to make sure it registers with the Vonage system. If I attempt to dial the number at a normal speed it will never connect.

Second, one time I called and my SBC line rang and when I picked up the SBC line and tried to talk no voice got through. So I talked into the Vonage line and no voice got through that way either. Just dead silence no matter which I end I was speaking into.

Third problem... another time I got the through to my SBC line I picked up the call but my Vonage line continued to ring and never stopped. It's like their system never registered that I picked up the call. WTH?

Another thing I noticed, that may or may not be considered a problem depending on your view, is that when I dial the SBC line it may ring 3-4 four times on the Vonage end before it even rings once on the SBC end.

So I continue to have no clue where the problem lies. If it was something to do with my router you would think the problem would be consistent, but it's not. It's a whole bunch of different issues all resulting in very few successful calls, but no one consistent problem because sometime I do connect successfully.

But I continue to be able to call from the SBC line to Vonage line just fine. I can dial as fast as I want, there is no real delay (i.e. the Vonage line rings just a second or two after I dial the number), and the voice always works fine in both directions.

[edit] And how fast is Vonage customer support typically? I wrote them via e-mail a week or so ago requesting help with some router settings (my D-Link has settings similar to, and very likely superior to, the QoS settings in the RTP300 where I can assign priority to certain traffic). They never responded. I also wrote them yesterday with the same information I put in my first post in this thread and haven't heard anything from them. Is this typical of their customer service?



Read The Full Thread:

Can''t make outbound calls


OK, I just got my RTP300 from Vonage yesterday and I've been trying to get it set
Thraxen, For the sake of troubleshooting, why don't you connect the rtp300
OK... I connected the RTP300 directly to the cable modem and I was able to make a
Thraxen, Its somewhat positive to get some outbound calls working. That's
Hey, some early good news. I tried your suggestion of a using a different phone
Thraxen, that's great news. I hope that your successes today will continue.

Thraxen posted "Well, this just keeps getting worse and worse. I've been playing around some more" on 09/12/2005

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