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In The Forum:
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Topic:
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In The Forum:
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In The Forum:
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Topic:
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VDV21-VD adapter and Vonage service - a winner!
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Should have signed up sooner!!!!
Should have signed up sooner!!!!




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Vonage Well, the heavens parted, and things went my way. Number transfer scheduled for



Well, the heavens parted, and things went my way. Number transfer scheduled for tomorrow.

FOR QWEST CUSTOMERS: do not accept the first rep you talk to. In order to release your freeze, you MUST talk to the freeze people. This means being transferred to an entirely new department. The front-line reps do not have access, even if they try to remove it they are unable to.

That means calling 1-800-922-1879 (select option 1, then option 3), Mon.-Fri., 7AM-11PM CST and Sat., 7AM-6:30PM CST.

My problem with Vonage was actually Qwest's fault. This doesn't let you off the hook, Vonage; you're service remains terrible, and basically lives up to the nightmarish standards other telephone companies excel at.

I got an entirely new reference # from Qwest, and when I talked to the right department, I called Vonage back and gave them a new reference number. It worked this time.

Don't let Qwest screw you, this is surely intentional and a soft way to try to keep you as a customer!



Read The Full Thread:

I''m close to giving up -- LNP since 8/29 ** RESOLVED **


I guess less then a month isn't really that bad now that I'm looking through the
I just got billed! And no # transfer! And they took the $ directly from
I called back today. The rep told me the confirmation # I had provided them (from
Yesterday the supervisor told me Neal would send me an email with a ticket #. No
I can certainly understand the frustration in attempting to port a number from
It's official. # ported, all good. Why was that so hard, Vonage? Why? The only

Grantium posted "Well, the heavens parted, and things went my way. Number transfer scheduled for" on 10/15/2007

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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