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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage Well, so far I'm not happy with Vonage Canada VOIP. I ordered the service on March



Well, so far I'm not happy with Vonage Canada Voip. I ordered the service on March 30. The shipment was somehow misdirected, and a couple weeks later I decided to call Vonage. Helpdesk India told me the phone belonged to me, so I would have to find out from Canada Post where it was.

I called Canada Post and they said it was returned to sender due to a bad address, and that Vonage would have to call them to trace it.

So, I called Vonage, got an English person by chance, he called Canada Post, then he called me back and said he was shipping me a new phone.

Phone arrives within a couple days, so I install it. Handset appears to be toast, even after charging.

So I call Vonage's Helpdesk India who tells me that I have to call VTech to get the phone fixed/replaced.

Here's the email I sent to VTech.

**********************
Hello,

I have purchased Vonage Voip service including a VTECH IP8100-1 phone which they shipped to me. I've installed the unit as per instructions, but the handset is non-functional (appears dead, no lights or response when pressing the on button).

Setup: Cable Modem / No Router / 1 PC

Here are the things I've confirmed:

-Power connected for both base unit and handset charger.
-Battery installed correctly
-Base unit Ready light shows green.
-Internet connection works for the PC.
-Base unit is connecting to Vonage, as a voicemail caused the base unit "message waiting" light to turn on. After deleting the voicemail through my Vonage web account, the message light turned off.
-Handset battery area slightly warm to the touch after charging 12 hours, indicating power is getting through.
-Handset does not respond to any buttons, no sound from earpiece, no LED or any lights (appears dead)
-Have tried resetting base unit, powering on and off both Cable Modem and base unit, PC, etc.

Phone info below.

Please Help,
Tim

Vonage Number: (removed)
Firmware Information:
Firmware Version: 11.1.0-r050729
Release Number: 4.013.1-r000022
Bootloader Version: 1.3.3.1101

Internet Connection (WAN) Information:
MAC Address: (removed)
Connection: Connected
IP Address: (removed)
Subnet Mask: 255.255.255.0
Default Gateway: (removed)
DNS: (removed)

Local Connection (LAN) Information:
MAC Address: (removed)
IP Address: 192.168.15.1
Subnet Mask: 255.255.255.0
DHCP Server: Running

System Log:
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE

Traffic Stats:
Net Transmit Receive
WAN 191310 Frames 714264 Frames
LAN 181030 Frames 187742 Frames

***********************

VTech's auto-reply says 1-3 business days to get back to me.

So, I'm seeking advice. Should I:

a) cancel now, maybe get my money back for the setup fee and first month (doubt I'd get anything for the phone - mahooknabar didn't understand what I meant when I asked if I could ship the phone back for replacement)...

b) wait for VTech.

c) call Vonage and complain (if I can get past Helpdesk India) and maybe get another phone sent.

d) do something else.



Read The Full Thread:

Apparent Defective VTech IP8100-1 Handset


Follow-Up: So, apparently it's all about who you talk to. This is the 2nd time

Tim_VOIP posted "Well, so far I'm not happy with Vonage Canada VOIP. I ordered the service on March" on 04/24/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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