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jenjee Posted:
Hello, My
friend had
cancelled Vonage
over 5 years ago,
but still has the
modem...
In The Forum:
Vonage
Topic:
Best way to dispose of Modem or Router
On May 26, 2012 at 18:09:22
sssscary Posted:
Hi, I realize this
post is old, but I
was just trying to
find out how to
auto delete...
In The Forum:
VoIP Feature Wish List
Topic:
Auto-Delete Voicemail When Forwarded to Email!!
On May 24, 2012 at 08:08:15
sandyj Posted:
The last few days
I've gotten a
couple of calls
from angry people
demanding that...
In The Forum:
Vonage
Topic:
Someone is using my phone number? Hacked?
On May 18, 2012 at 20:07:46
vrtlassit7 Posted:
Can anyone help me
figure out a
solution to create
a virtual
attendant? I own
a small...
In The Forum:
VoIP Feature Wish List
Topic:
Virtual Attendant
On May 18, 2012 at 07:53:07
rodisport Posted:
I have had this
problem for more
than 4 months now
when i call some
one it doesn't...
In The Forum:
Vonage UK
Topic:
no ringing tone
On May 14, 2012 at 18:17:44
js123 Posted:
we already have
vonage device how
can i reactivate
the service and
what is the
procedure....
In The Forum:
Vonage
Topic:
how to reactivate the service
On May 12, 2012 at 14:57:39
dconnor Posted:
A photo would be
helpful....
In The Forum:
Hard Wiring - Installation
Topic:
Problem with home wireup
On May 08, 2012 at 10:47:17
rival Posted:
Thank you! This
was my exact
problem. Outgoing
calls would fail,
incoming calls...
In The Forum:
Vonage
Topic:
Dial tone ok, incoming calls ok, no outgoing calls
On May 03, 2012 at 21:11:35
stevejone Posted:
This is really a
good topic.It
gives a quite
detailed
information about
the jammer...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 03, 2012 at 11:29:58
MiveAmige Posted:
The nature of a
cell phone jammer

By
mobile jammer
(jammer, cell ph...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 02, 2012 at 18:55:02

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Vonage Well, so far I'm not happy with Vonage Canada VOIP. I ordered the service on March



Well, so far I'm not happy with Vonage Canada Voip. I ordered the service on March 30. The shipment was somehow misdirected, and a couple weeks later I decided to call Vonage. Helpdesk India told me the phone belonged to me, so I would have to find out from Canada Post where it was.

I called Canada Post and they said it was returned to sender due to a bad address, and that Vonage would have to call them to trace it.

So, I called Vonage, got an English person by chance, he called Canada Post, then he called me back and said he was shipping me a new phone.

Phone arrives within a couple days, so I install it. Handset appears to be toast, even after charging.

So I call Vonage's Helpdesk India who tells me that I have to call VTech to get the phone fixed/replaced.

Here's the email I sent to VTech.

**********************
Hello,

I have purchased Vonage Voip service including a VTECH IP8100-1 phone which they shipped to me. I've installed the unit as per instructions, but the handset is non-functional (appears dead, no lights or response when pressing the on button).

Setup: Cable Modem / No Router / 1 PC

Here are the things I've confirmed:

-Power connected for both base unit and handset charger.
-Battery installed correctly
-Base unit Ready light shows green.
-Internet connection works for the PC.
-Base unit is connecting to Vonage, as a voicemail caused the base unit "message waiting" light to turn on. After deleting the voicemail through my Vonage web account, the message light turned off.
-Handset battery area slightly warm to the touch after charging 12 hours, indicating power is getting through.
-Handset does not respond to any buttons, no sound from earpiece, no LED or any lights (appears dead)
-Have tried resetting base unit, powering on and off both Cable Modem and base unit, PC, etc.

Phone info below.

Please Help,
Tim

Vonage Number: (removed)
Firmware Information:
Firmware Version: 11.1.0-r050729
Release Number: 4.013.1-r000022
Bootloader Version: 1.3.3.1101

Internet Connection (WAN) Information:
MAC Address: (removed)
Connection: Connected
IP Address: (removed)
Subnet Mask: 255.255.255.0
Default Gateway: (removed)
DNS: (removed)

Local Connection (LAN) Information:
MAC Address: (removed)
IP Address: 192.168.15.1
Subnet Mask: 255.255.255.0
DHCP Server: Running

System Log:
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE

Traffic Stats:
Net Transmit Receive
WAN 191310 Frames 714264 Frames
LAN 181030 Frames 187742 Frames

***********************

VTech's auto-reply says 1-3 business days to get back to me.

So, I'm seeking advice. Should I:

a) cancel now, maybe get my money back for the setup fee and first month (doubt I'd get anything for the phone - mahooknabar didn't understand what I meant when I asked if I could ship the phone back for replacement)...

b) wait for VTech.

c) call Vonage and complain (if I can get past Helpdesk India) and maybe get another phone sent.

d) do something else.



Read The Full Thread:

Apparent Defective VTech IP8100-1 Handset


• Follow-Up: So, apparently it's all about who you talk to. This is the 2nd time

Tim_VOIP posted "Well, so far I'm not happy with Vonage Canada VOIP. I ordered the service on March" on 04/24/2006
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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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