Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Robertsax Posted:
If you cook meals
for the rest from
the week, it can
save you a lot of
time. I
established
...

In The Forum:
Vonage UK
Topic:
Wholesale Memphis Grizzlies Jerseys
On Aug 18, 2017 at 20:20:06

ElalfZek Posted:
oakley big taco
sunglasses A pair
of Converse may be
the everyone shoe
hence conjures
...

In The Forum:
Vonage
Topic:
coach backpacks outlet 67119350
On Aug 17, 2017 at 04:29:27

Robertsax Posted:
This will enable
you view a website
in a 21" screen
and view this in
an iPhone in equal
...

In The Forum:
Vonage
Topic:
Wholesale Manchester United Jerseys
On Aug 15, 2017 at 13:43:28

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage Well, so far I'm not happy with Vonage Canada VOIP. I ordered the service on March



Well, so far I'm not happy with Vonage Canada Voip. I ordered the service on March 30. The shipment was somehow misdirected, and a couple weeks later I decided to call Vonage. Helpdesk India told me the phone belonged to me, so I would have to find out from Canada Post where it was.

I called Canada Post and they said it was returned to sender due to a bad address, and that Vonage would have to call them to trace it.

So, I called Vonage, got an English person by chance, he called Canada Post, then he called me back and said he was shipping me a new phone.

Phone arrives within a couple days, so I install it. Handset appears to be toast, even after charging.

So I call Vonage's Helpdesk India who tells me that I have to call VTech to get the phone fixed/replaced.

Here's the email I sent to VTech.

**********************
Hello,

I have purchased Vonage Voip service including a VTECH IP8100-1 phone which they shipped to me. I've installed the unit as per instructions, but the handset is non-functional (appears dead, no lights or response when pressing the on button).

Setup: Cable Modem / No Router / 1 PC

Here are the things I've confirmed:

-Power connected for both base unit and handset charger.
-Battery installed correctly
-Base unit Ready light shows green.
-Internet connection works for the PC.
-Base unit is connecting to Vonage, as a voicemail caused the base unit "message waiting" light to turn on. After deleting the voicemail through my Vonage web account, the message light turned off.
-Handset battery area slightly warm to the touch after charging 12 hours, indicating power is getting through.
-Handset does not respond to any buttons, no sound from earpiece, no LED or any lights (appears dead)
-Have tried resetting base unit, powering on and off both Cable Modem and base unit, PC, etc.

Phone info below.

Please Help,
Tim

Vonage Number: (removed)
Firmware Information:
Firmware Version: 11.1.0-r050729
Release Number: 4.013.1-r000022
Bootloader Version: 1.3.3.1101

Internet Connection (WAN) Information:
MAC Address: (removed)
Connection: Connected
IP Address: (removed)
Subnet Mask: 255.255.255.0
Default Gateway: (removed)
DNS: (removed)

Local Connection (LAN) Information:
MAC Address: (removed)
IP Address: 192.168.15.1
Subnet Mask: 255.255.255.0
DHCP Server: Running

System Log:
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE
Received PROV_START
Received PROV_DONE

Traffic Stats:
Net Transmit Receive
WAN 191310 Frames 714264 Frames
LAN 181030 Frames 187742 Frames

***********************

VTech's auto-reply says 1-3 business days to get back to me.

So, I'm seeking advice. Should I:

a) cancel now, maybe get my money back for the setup fee and first month (doubt I'd get anything for the phone - mahooknabar didn't understand what I meant when I asked if I could ship the phone back for replacement)...

b) wait for VTech.

c) call Vonage and complain (if I can get past Helpdesk India) and maybe get another phone sent.

d) do something else.



Read The Full Thread:

Apparent Defective VTech IP8100-1 Handset


Follow-Up: So, apparently it's all about who you talk to. This is the 2nd time

Tim_VOIP posted "Well, so far I'm not happy with Vonage Canada VOIP. I ordered the service on March" on 04/24/2006

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value:
Change:   
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.32 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum