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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage Well over the last several weeks talking to Vonage customer service and technical



Well over the last several weeks talking to Vonage customer service and technical support, I thought that perhaps things were turning around. Unfortunately that isn't the case apparently.

I've previously documented my recent troubles with my lovable RTP300. After going from no trouble to an odd quirk with a phone port dying temporarily to having the ports constantly die, Vonage decided it was best to switch out my device with a V-Portal for free.

On Thursday evening I was told that the device would be sent to me overnight, leaving me with the impression that I would have it sometime Friday. Based on my previous experiences with Vonage sending packages overnight, I've had somebody pounding on my door with a delivery before the crack of dawn. So that would have been great if that had happened, but if it didn't then anytime Friday would have been good.

That delivery never materialized. I contacted Vonage customer service on Friday afternoon and I found that any orders for shipment placed after 3pm would not be processed until the following business day. But, rest assured, I was promised that I'd have the device by Saturday. So I'm here all day Saturday waiting and no device. I finally get an e-mail from Vonage giving me my tracking number so I follow up. The device is being sent via UPS. UPS says that the package is scheduled for "on time" delivery of the "Next Day Air" package on MONDAY DECEMBER 8.

Clearly this must be a mistake? So i call Vonage customer service at 4:15 pm. The agent on the phone agrees that this doesn't sound right, the item was clearly noted in my order for Overnight delivery, and if it was processed on Friday then I should have already had it today. She promised that she would immediately contact UPS to find out what the issue is and call me back within one hour, and send a follow-up e-mail, with an update.

That didn't happen either. Four hours later I call customer service again to find out what is happening. The agent attempted to feign some sympathy with me but insisted that there was nothing that could be done because supposedly UPS doesn't deliver on Saturdays. This is clearly a blatant lie, because not only was the order marked by UPS as "Next Day Air", you can go to UPS.com and see that there is Saturday delivery and there is also "Next Day Air Early AM", which is available on Saturday as well.

I'm told that I do have another option - I can drive 100 miles round-trip to a Best Buy and purchase a Vonage device, and hope I can get there before the store closes, in the middle of a severe winter weather advisory, and Vonage will refund me the difference once I submit my receipts to them. That would have been nice if I had been told that on THURSDAY, and could have made that drive during safer weather. Hell, I could have called Best Buy and have it express shipped to my home within two days. I could have dispatched a fleet of eight-legged gerbils to go fetch it for me.

So, wow. I thought my loyalty was starting to pay off, but after this I am having my doubts. The lack of honesty and follow-up here is starting to make me wonder if I shouldn't be looking harder at some alternatives.



Read The Full Thread:

I thought customer service was getting better. It isn''t.


I'm brand new with Vonage. They haven't even connected my incoming calls yet,
Before you go, don't let the issues with customer service immediately turn you
So, any suggestions on who I should be talking to within Vonage to impress upon
So, I just got done speaking with JP, a customer care supervisor in the Philippines.
For what it's worth, I ordered something from Amazon, on the Friday before Thanksgiving,
Bear in mind it is the month of December......Christmas heavy delays in shipping
If this was an issue to blame on UPS, that would be one thing, but UPS is not to blame
Just so you know, the devices that Vonage ships out do not ship from a Vonage owned
After talking with supervisor JP, I'm not sure that the 3rd party warehouse dropped

kamnet posted "Well over the last several weeks talking to Vonage customer service and technical" on 12/06/2008

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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