 |
 | Vonage Forum Menu |
| | |
| Vonage Forums |
|
|
| | | |
| Vonage In The News |
| | |
| Vonage Customer Reviews |
| | |
| |
Vonage Well, my saga continues. I contacted Comcast and inquired about upgrading my
Well, my saga continues. I contacted Comcast and inquired about upgrading my cable modem from the Motorola SB4220 to the Motorola SB5100 as was suggested. Comcast said there was no need as the SB4220 would work fine with all the Comcast upgrades. Bummer.... I have also tried capturing PingPlotter data during my phone calls to see if the mysterious "packet loss" could be correlated to my dropped calls. Well, that has not worked at all as I have hard evidence where my calls dropped with less packet loss (I was running PingPlotter from Dallas to www.yahho.com) then when the calls worked fine with up to 40% packet loss. I sure wish I could get some help from Vonage. I have opened up several tickets and rarely get a reply. In the replies I do receive, it's the same basic stuff over and over again. The help desk folks are sympathetic and apologetic, but offer no constructive advice. I know Vonage is stringing me along as apparently their customer masses are working fine. As such, I can't readily admit defeat since so many other folks seem to get this solution to work. I have a couple of more things to experiment with, but admitedly I'm near the end of anything I can think of. I've spent more time and money than if I had simply stayed on my Comcast Digital Phone service. Too bad I can't charge Vonage for debugging their service. I suspect if the situation was reversed, Vonage would fire me as a supplier with such poor service. Oh well, nothing ventured, nothing gained. BTW...I use Voip at my office and have zero problems. Of course this is not a Vonage service, so I think their dependence on the internet to supply their infrastructure network will make it nearly impossible to sustain a quality service. If and when a Comcast starts to deliver a Voip solution at near the Vonage price point, I suspect many customers will flock to this. In the mean time, anyone got any more ideas on how I can isolate and debug my continued dropped calls blues?
Read The Full Thread: Dropped Calls
• Need help on debugging frequent dropped calls. Should I rush out and buy a new modem?
Based
• I have the same problem. I checked that well documented topics on this forum (http://www.vonage-f
• I too am having the same problem with dropped calls. Interestingly enough, I have
• testyourvoip.com (detailed results) and moreso pingplotter.com (over 24 hours
• I have run two tests on testyourvoip.com and have equal scores using both Boston
• BBlackburn,
Unfortunately, the amount of packetloss that will destroy a Vonage
BBlackburn posted "Well, my saga continues. I contacted Comcast and inquired about upgrading my" on 04/14/2005 |
|
|
| |
| Vonage Service Plans |
| | |
| Vonage VoIP Members |
|
 Members
 New dipa
 New Today 3
 Yesterday 3
 Total 64294
 Who Is On Site
 Visitors 121
 Members 1
 Total 122
Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums | | | |
| Vonage Stock Price |
|
Value: 1.70
Change:  -0.03
Up to 15 Minute Delay | | | |
| Site Search |
| | |
|
|
Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.33 Seconds and 327 Pages In The Last 60 Seconds
The Vonage VoIP Forum
|
