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Vonage Well, just to add more Twilight Zone to it - When I called TWCNY again this morning
Well, just to add more Twilight Zone to it - When I called TWCNY again this morning to ask that they *please* stop blocking my ports just until Tuesday, when I would capitulate and have *their* service installed, the "level 3" tech I spoke to disavowed any knowledge of anyone named "Denise" who would call me from a *cell phone* and try to upsell me services from TWCNY. He said that just wouldn't happen - that anyone affiliated with TWCNY would be calling from their business office and would not be calling from a cell phone. He said they have no Denise, that no one would say these things to me, that I have no restrictions on my account, as she claimed, and that there is no "upgrade" available as far as bandwidth is concerned.
But I swear to you on all that is holy to me, I have a message from Denise, who identifies herself as a TWCNY employee, and is, indeed, trying to "upgrade my bandwidth" and "take the restrictions off of my account." If I knew how to post the voice message here, I would. It's a .wav file.
The funny thing is, she refers to me as "Kim" on the message. *NO* one calls me Kim. My legal name is Kimberly Katherine - I go by Kate. I have since I was an infant, since my mom's name is Kimberly. Except for bills that require ID at the time of signing up no one even knows my name is Kimberly. TWCNY is the only bill in my name along with my husband's - the rest are in his name. (because TWCNY required photo ID when they came to the house to hook everything up - and I was the only one home.) On the message she says "Hi Paul, Hi Kim". Now, unless she got this info from TWCNY, how would she even know our names?
He also admitted that they have no affiliation with the IRS, and that the IRS does not pump them for information on who is running a home business, contrary to what the mysterious Denise said.
This I do not understand.
The way my setup is now is like this: (and forgive my "technical speak" - I lack it. )
My Surfboard modem has one line coming in - the cable from the wall.
Going out from the modem is the line that connects to the router.
This line goes into the router - I think it's an ethernet connection - looks like one.
Coming out *from* the router is a blue ethernet connection that goes to my computer.
Also going into the router is the phone jack from the phones. The Vonage guy switched this last week from a "Phone 1" connection to a "Phone 2" connection, in an effort to see if that made a difference in the quality. (It didn't).
I don't have a "Vonage Adaptor" unless that is something I have that I don't call that.
Is there a way to switch this around? I thought this was the "standard" setup - is it not? Is there something else I can get or try that might make a difference?
At this point, I'm willing to try anything before I have to be blackmailed into TWCNY's service.
Thanks,
Kate
Read The Full Thread: TWCNY vs Vonage
• I participate in several Usenet groups - I posted the below message there last
• Is that test done on a totally quiet Internet connection (ie. computer hooked
• Hi -
Yes, that's a "totally quiet" internet connection. My computer is hooked
• Am I the only one finding that IRS comment very odd, and suspect? What in the heck
• I use Earthlink for my high speed speed service which is supplied
through the
• No problem, email it to webmaster at this site.
• Done, Thank You.
Kate
• http://www.vonage-forum.com/images/voice-message.wav
72FLH posted "Well, just to add more Twilight Zone to it - When I called TWCNY again this morning" on 03/03/2006 |
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