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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Vonage Well, it is safe to say that Vonage is never going to win any JDPower awards. What

Well, it is safe to say that Vonage is never going to win any JDPower awards. What a group of dolts they have assembled at their customer service departments. Four days before Christmas, my reconditioned RTP-300 died; no lights, no power, nada. I called Vonage and they assured me that they would send a new unit within two business days. So, I waited…, waited…, waited…, and waited. On business day number six, I received an email saying that my order had been shipped via DHL and Vonage was even nice enough to send a tracking number. Unfortunately, the tracking number they provided was non-existent in the DHL system. I had now gone 10 days without a home phone, racked up $40 worth of over-charges on my cell phone due to the holidays and still, no router.

Next, I had the distinct pleasure of wasting another $10 talking to customer service personnel. I spoke with five different people who all spoke English as if they had learned it from watching Bugs-Bunny cartoons. Of course, each person I was transferred to required the same six pieces of information that I had given to the previous person. Finally, I got everything sorted out and was told that it was a mix-up at Vonage, my order had never actually been entered in the system but they would ship the new router the next business day. Two business days later, I got an email with an actual tracking number and received the unit two days after that. Fifteen total days with no home phone.

After I setup the new (refurbished again) router, I called Vonage to see what could be done about my 15 days of no phone. I was told that I would be credited .83 a day for all of my troubles. I told the woman I was speaking to that this was unacceptable and I would need to speak to a manager. After two more transfers, I was finally able to speak to a manager. I explained the situation, what I expected and was told that the best they could do was credit me a month. Fine, $50 worth of overages, no phone for 15 days over the holiday season, I will wash my hands over the entire matter.

It should’ve ended there. Nope. I was credited one month on my bill and three days later, invoiced for 15 days worth of service. I called and was told that my credit was too much and they deducted 15 days for a net credit of $11. Eleven dollars is what they credited me for all the bs they put me through. I was not amused and was informed that a manager would call me that day in the next few hours. Did I get a callback? Nope. Next, they invoiced my account $70 for the refurbished router. I called and asked why I was being debited $70 and was informed that they had not received the defective unit. I explained that I had no information regarding where to ship the defective unit, how to ship it, or how I was to be reimbursed for the shipment. The woman I spoke with stated that an RMA had been issued with my original order (which never existed at Vonage). I explained that as well, but from her tone and repetitive statements, I am certain she suffered from some sort of dementia. I finally got sick of talking with idiots, got all the relevant information and sent the defective router back. I received an email saying that Vonage had received the unit four days ago, but as of yet there has been no credit to my bank account.

As if this wasn’t enough indignation, the new router (refurb) will not pass caller ID to the phones. I have reset, uninstalled, reinstalled, switched phones, unplugged phones, units, blah blah blah. I fear that if I had to speak to one more moronic imbecile at Vonage over this entire dilemma, I may snap and well…. Who knows?

Long and the short of it- this is the worst customer serviced based operation I have ever had the displeasure of doing business with. The people are rude, deceptive, repetitive, and well, stupid to be blunt. I am going to drop Vonage and switch to a local cable-providers phone service as that I am utterly and completely disgusted that a company would conduct business in such a manner.

Read The Full Thread:

Ridiculous Mess

It might have been easier to have gone out and bought one of the vonage adapters
You fail to see the point. Go out and buy one? That is absurd. That would be like if
What I failed to say was you could have bought a device and once you got yours from
I suppose that was an option, but I think just about all electronics are once it

rjh3 posted "Well, it is safe to say that Vonage is never going to win any JDPower awards. What" on 01/31/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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