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Vonage Well boys and girls, it's back on again and the gloves are OFF!
After going
Well boys and girls, it's back on again and the gloves are OFF!
After going to the time and expense of not only calling Vonage SEVERAL times to resolve the whole 'who pays for equipment returns' issues, I went ahead and sent the device to Vonage via USPS Priority WITH tracking on Nov 28.
My deadline was Dec 3rd before they threatened to charge me $99.95.
The package ARRIVED at the address Trowski posted on Nov 30 (I assumed he knew what he was talking about).
On the same day, whoever was at that location had the package forwarded to another address. I have no idea where at this time!
In the meantime though, guess what? Yep. They charged my credit card $99.95 on December 3rd.
NOW let's see how many calls it takes to get this resolved.
I've never had so much frustration in my life in dealing with one company.
As soon as this is done, I'm outta here! This company is terrible.
My advice is to change the credit card information you have on their file as they will go ahead and charge it 'willy nilly' without just cause.
Good luck with Vonage everyone. You'll need it!
Read The Full Thread: Returning faulty equipment - who pays?
• I just got off the phone with them again and asked for:
a) a return label and
b)
• My Vonage device was faulty. I could either use the internet, OR use the phone,
• Marineboy,
I hear ya loud and clear! I believe it is absolutely wrong that
• Vonage Returns
2147 Route 27
Edison, NJ 08817
Write the RA (return authorization
• You can get them to send you a UPS Return label if you ask. They will send you an email
• Yes, this is what they did for me when they replaced my RT31P2 with the RPT300 (althought
• I would crap in the box even thought it may make the shipping charge go up.
[ADMIN
• HAH!
Mate, I'd love to but with what I ate over Thanksgiving (and since), it would
• I would push them on it again...but that is just me. Or just send it cheap Priority
• I can be pretty persuasive, and he wouldn't budge. Said that noone had the authority
marineboy posted "Well boys and girls, it's back on again and the gloves are OFF!
After going" on 12/05/2005 |
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