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Topic:
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On Jul 21, 2014 at 14:29:35

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In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

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In The Forum:
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Topic:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10


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Vonage Well boys and girls, it's back on again and the gloves are OFF! After going



Well boys and girls, it's back on again and the gloves are OFF!

After going to the time and expense of not only calling Vonage SEVERAL times to resolve the whole 'who pays for equipment returns' issues, I went ahead and sent the device to Vonage via USPS Priority WITH tracking on Nov 28.

My deadline was Dec 3rd before they threatened to charge me $99.95.

The package ARRIVED at the address Trowski posted on Nov 30 (I assumed he knew what he was talking about).

On the same day, whoever was at that location had the package forwarded to another address. I have no idea where at this time!
In the meantime though, guess what? Yep. They charged my credit card $99.95 on December 3rd.

NOW let's see how many calls it takes to get this resolved.
I've never had so much frustration in my life in dealing with one company.

As soon as this is done, I'm outta here! This company is terrible.

My advice is to change the credit card information you have on their file as they will go ahead and charge it 'willy nilly' without just cause.

Good luck with Vonage everyone. You'll need it!



Read The Full Thread:

Returning faulty equipment - who pays?


I just got off the phone with them again and asked for: a) a return label and b)
My Vonage device was faulty. I could either use the internet, OR use the phone,
Marineboy, I hear ya loud and clear! I believe it is absolutely wrong that
Vonage Returns 2147 Route 27 Edison, NJ 08817 Write the RA (return authorization
You can get them to send you a UPS Return label if you ask. They will send you an email
Yes, this is what they did for me when they replaced my RT31P2 with the RPT300 (althought
I would crap in the box even thought it may make the shipping charge go up. [ADMIN
HAH! Mate, I'd love to but with what I ate over Thanksgiving (and since), it would
I would push them on it again...but that is just me. Or just send it cheap Priority
I can be pretty persuasive, and he wouldn't budge. Said that noone had the authority

marineboy posted "Well boys and girls, it's back on again and the gloves are OFF! After going" on 12/05/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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