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dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
In The Forum:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have

In The Forum:
Hard Wiring - Installation
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with

In The Forum:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
Scarborough, Onta

In The Forum:
Vonage Canada
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

I am looking for a
product that will
make my phone ring
louder so I can
hear using

In The Forum:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

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Vonage Well, Some of you may remember that last year (when I switched over to VOIP)


Some of you may remember that last year (when I switched over to Voip) that I went round and round with Bellsouth trying to get my Voip number listed with directory assistance.

Bellsouth doesn't properly inform their CSRs that they do list numbers with directory assistance and in the phone book for phones that are not provided by Bellsouth. It is called a foreign listing. They create what is called a special account to bill you for it. Bellsouth charges me $2.20 per month and bills it annually. I understand that the rate varies depending upon the call center that you are listed in.

To refresh memories and inform those who are just now hearing about this, Bellsouth kept telling me they were transferring me to 'someone who could help me' and then transferred me blindly back into the queue. I went through person after person who couldn't help me. Once I went through fifteen people and still couldn't get it done. Some of them had the nerve to tell me it couldn't be done. I knew that wasn't true.

So, I escalated to the South Carolina Public Service Commission. I was very promptly contacted by someone at Bellsouth who immediately took my information and got my number listed in directory assistance.

It's been listed with directory assistance for over a year now. Call directory assistance and ask for Fred Atkinson in Columbia, SC and you will get my Vonage number. Positive proof.

Well, I just accepted a position in western North Carolina. I will be living in a small city called Sylva, NC. As Vonage doesn't provide service there, I had to go with an alternate Voip provider. Even though I haven't moved into the house I've rented up there yet, I've already got my telephone service and my phone number for the Sylva area. For now, I've got it connected to my cablemodem here in SC.

The local provider in Sylva is Verizon. I had corresponded with their customer service via email. They had told me that it was no problem to get my number listed as soon as I had it. They even quoted the rate for it (about $1.10 per month billed annually).

After I got my Sylva area Voip number, I emailed them with the information they said they needed. They didn't answer, and didn't answer, and didn't answer. After a bit of waiting, I even sent them an email cautioning them that I would escalate to the NC PSC if they did not get back to me on this. They still didn't answer. So I called their customer service number to get help.

Several of them told me it couldn't be done. I insisted upon speaking to someone else. Unlike Bellsouth (who blindly transfers you to someone else who can't help you), Verizon just puts you on music on hold and just leaves you there. After fifteen to thirty minutes, you figure you've been completely forgotten about and hang up and call back.

After a couple of days of futility, I called the North Carolina PSC. They said they'd call Verizon and get this done for me. While waiting, I continued to try to get through to the customer service number.

After one more customer service person incorrectly told me that it couldn't be done, I began to get a little upset. Turns out a supervisor was monitoring the call. She broke in and told me that she could help me. She took my information and said an order taker would call me in a few minutes to verify the information and give me an order number. Surprisingly, it actually happened.

A few hours later, I got a call from a person that was with what I believe she called Verizon 'complaint investigation'. I told her that I had finally gotten someone to take the order and gave her the order number asking that she make sure it actually got done. She did and called me back saying it was in the system and finalized. I thanked her for calling.

I called directory assistance this morning and asked for Fred Atkinson in Sylva, North Carolina. Sure enough, they gave me my Sylva area Voip telephone number.

It seems ridiculous that one should have to go through regulatory channels to get a simple telephone listing done. And it doesn't seem to matter which phone company you go to for this.

However, if anyone here is trying to get a foreign residential listing with either Verizon or Bellsouth, they can refer to my foreign residential listings when they tell you it 'can't be done'. Short of that, call the appropriate state PSC for help.


Fred Atkinson

Read The Full Thread:

Foreign Listings Again

fatkinson posted "Well, Some of you may remember that last year (when I switched over to VOIP)" on 06/29/2005

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