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Haniltery Posted:
For wipe call
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diazou Posted:
Hello, It's
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Vonage Well, Some of you may remember that last year (when I switched over to VOIP)



Well,

Some of you may remember that last year (when I switched over to Voip) that I went round and round with Bellsouth trying to get my Voip number listed with directory assistance.

Bellsouth doesn't properly inform their CSRs that they do list numbers with directory assistance and in the phone book for phones that are not provided by Bellsouth. It is called a foreign listing. They create what is called a special account to bill you for it. Bellsouth charges me $2.20 per month and bills it annually. I understand that the rate varies depending upon the call center that you are listed in.

To refresh memories and inform those who are just now hearing about this, Bellsouth kept telling me they were transferring me to 'someone who could help me' and then transferred me blindly back into the queue. I went through person after person who couldn't help me. Once I went through fifteen people and still couldn't get it done. Some of them had the nerve to tell me it couldn't be done. I knew that wasn't true.

So, I escalated to the South Carolina Public Service Commission. I was very promptly contacted by someone at Bellsouth who immediately took my information and got my number listed in directory assistance.

It's been listed with directory assistance for over a year now. Call directory assistance and ask for Fred Atkinson in Columbia, SC and you will get my Vonage number. Positive proof.

Well, I just accepted a position in western North Carolina. I will be living in a small city called Sylva, NC. As Vonage doesn't provide service there, I had to go with an alternate Voip provider. Even though I haven't moved into the house I've rented up there yet, I've already got my telephone service and my phone number for the Sylva area. For now, I've got it connected to my cablemodem here in SC.

The local provider in Sylva is Verizon. I had corresponded with their customer service via email. They had told me that it was no problem to get my number listed as soon as I had it. They even quoted the rate for it (about $1.10 per month billed annually).

After I got my Sylva area Voip number, I emailed them with the information they said they needed. They didn't answer, and didn't answer, and didn't answer. After a bit of waiting, I even sent them an email cautioning them that I would escalate to the NC PSC if they did not get back to me on this. They still didn't answer. So I called their customer service number to get help.

Several of them told me it couldn't be done. I insisted upon speaking to someone else. Unlike Bellsouth (who blindly transfers you to someone else who can't help you), Verizon just puts you on music on hold and just leaves you there. After fifteen to thirty minutes, you figure you've been completely forgotten about and hang up and call back.

After a couple of days of futility, I called the North Carolina PSC. They said they'd call Verizon and get this done for me. While waiting, I continued to try to get through to the customer service number.

After one more customer service person incorrectly told me that it couldn't be done, I began to get a little upset. Turns out a supervisor was monitoring the call. She broke in and told me that she could help me. She took my information and said an order taker would call me in a few minutes to verify the information and give me an order number. Surprisingly, it actually happened.

A few hours later, I got a call from a person that was with what I believe she called Verizon 'complaint investigation'. I told her that I had finally gotten someone to take the order and gave her the order number asking that she make sure it actually got done. She did and called me back saying it was in the system and finalized. I thanked her for calling.

I called directory assistance this morning and asked for Fred Atkinson in Sylva, North Carolina. Sure enough, they gave me my Sylva area Voip telephone number.

It seems ridiculous that one should have to go through regulatory channels to get a simple telephone listing done. And it doesn't seem to matter which phone company you go to for this.

However, if anyone here is trying to get a foreign residential listing with either Verizon or Bellsouth, they can refer to my foreign residential listings when they tell you it 'can't be done'. Short of that, call the appropriate state PSC for help.

<sigh>.


Fred Atkinson



Read The Full Thread:

Foreign Listings Again



fatkinson posted "Well, Some of you may remember that last year (when I switched over to VOIP)" on 06/29/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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