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jenjee Posted:
Hello, My
friend had
cancelled Vonage
over 5 years ago,
but still has the
modem...
In The Forum:
Vonage
Topic:
Best way to dispose of Modem or Router
On May 26, 2012 at 18:09:22

sssscary Posted:
Hi, I realize this
post is old, but I
was just trying to
find out how to
auto delete...
In The Forum:
VoIP Feature Wish List
Topic:
Auto-Delete Voicemail When Forwarded to Email!!
On May 24, 2012 at 08:08:15

sandyj Posted:
The last few days
I've gotten a
couple of calls
from angry people
demanding that...
In The Forum:
Vonage
Topic:
Someone is using my phone number? Hacked?
On May 18, 2012 at 20:07:46

vrtlassit7 Posted:
Can anyone help me
figure out a
solution to create
a virtual
attendant? I own
a small...
In The Forum:
VoIP Feature Wish List
Topic:
Virtual Attendant
On May 18, 2012 at 07:53:07

rodisport Posted:
I have had this
problem for more
than 4 months now
when i call some
one it doesn't...
In The Forum:
Vonage UK
Topic:
no ringing tone
On May 14, 2012 at 18:17:44

js123 Posted:
we already have
vonage device how
can i reactivate
the service and
what is the
procedure....
In The Forum:
Vonage
Topic:
how to reactivate the service
On May 12, 2012 at 14:57:39

dconnor Posted:
A photo would be
helpful....
In The Forum:
Hard Wiring - Installation
Topic:
Problem with home wireup
On May 08, 2012 at 10:47:17

rival Posted:
Thank you! This
was my exact
problem. Outgoing
calls would fail,
incoming calls...
In The Forum:
Vonage
Topic:
Dial tone ok, incoming calls ok, no outgoing calls
On May 03, 2012 at 21:11:35

stevejone Posted:
This is really a
good topic.It
gives a quite
detailed
information about
the jammer...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 03, 2012 at 11:29:58

MiveAmige Posted:
The nature of a
cell phone jammer

By
mobile jammer
(jammer, cell ph...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 02, 2012 at 18:55:02

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Vonage Well I wish I would have found this forum sooner. I have had my ABN adapter for more

Well I wish I would have found this forum sooner. I have had my ABN adapter for more than 30 days. Nextalarm told me my system was compatible (ademco vista 10 se). I needed to run cat 5 from one end of the house to the other so I could have the adapter located with the rest of my network equipment and procrastinated due to the holidays. Bottom line is in Nov they had me run the test on my panel where you enter a number and wait for "20" to come up. I guess if you get "20" everything is fine and dandy. Well I got "20" back in Nov. I finally finished the online app on Tues evening expecting it to take an hour or two for them to do whatever processing they need to do. It is now Friday evening and after a trouble ticket requesting status (evidently there is no real person customer service...I hate that :x :!: ) I finally got an email reply hours later telling me they needed more info about my panel and asking me to key in the number and look for "20"...the same thing I did on Nov 9.

I sent back the same result this time that I sent in Nov and asked how much longer they expected this to take. I received an automated message a few minutes later telling me my email had been received, recognized with my customer number, and I would be hearing from a support team member promptly . That was at 6:36pm. I guess promptly means in approximately 72 hours.

I sent another email informing nextalarm that I was very disappointed in their customer service thus far and further telling them this was no way to begin a business relationship. Oh did I mention the first time I emailed them in Nov, the first line of the reply was, "Please, accept our apologies for the delay in getting back to you."

I really hope this gets better. If I have to continue with my ADT contract AND am stuck with this ABN adapter, I am NOT going to be a happy camper.

I have a friend who swore by NextAlarm when he recommended them to me, so come on guys (NextAlarm) it can't possibly take this long to get this thing done...let's get on the ball, And the email only customer service thing makes me feel like there is one guy with a room in his mom's basement handling all of the tech support calls...that doesn't give me a warm fuzzy at all!

Read The Full Thread:

NextAlarm.com help

• You might want to check your wiring of the RJ31x. Here is a diagram . RJ31x wiring
• ON the advice of a few here, I signed up for NextAlarm...now i need help. I have all
• I appreciate the reply. I was using the RJ31X/RJ11 adapter that came with the ABN.
• FWTX, I'm in the Network Operations depart at NextAlarm.com, and on Monday
• The offer and reply are truly appreciated, but I've decided to stick with my old
• OK FWTX, It sounds like your account was not fully provisioned with NextAlarm.com
• Your offer is very kind. Here is a little more background to help NA work on some
• FWTX, For what it's worth, you may want to just let your existing contract
• I went thru the process of registering my current alarm panel with Next Alarm in

jobrojr posted "Well I wish I would have found this forum sooner. I have had my ABN adapter for more" on 01/06/2006

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