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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage Well I wish I would have found this forum sooner. I have had my ABN adapter for more



Well I wish I would have found this forum sooner. I have had my ABN adapter for more than 30 days. Nextalarm told me my system was compatible (ademco vista 10 se). I needed to run cat 5 from one end of the house to the other so I could have the adapter located with the rest of my network equipment and procrastinated due to the holidays. Bottom line is in Nov they had me run the test on my panel where you enter a number and wait for "20" to come up. I guess if you get "20" everything is fine and dandy. Well I got "20" back in Nov. I finally finished the online app on Tues evening expecting it to take an hour or two for them to do whatever processing they need to do. It is now Friday evening and after a trouble ticket requesting status (evidently there is no real person customer service...I hate that :x :!: ) I finally got an email reply hours later telling me they needed more info about my panel and asking me to key in the number and look for "20"...the same thing I did on Nov 9.

I sent back the same result this time that I sent in Nov and asked how much longer they expected this to take. I received an automated message a few minutes later telling me my email had been received, recognized with my customer number, and I would be hearing from a support team member promptly . That was at 6:36pm. I guess promptly means in approximately 72 hours.

I sent another email informing nextalarm that I was very disappointed in their customer service thus far and further telling them this was no way to begin a business relationship. Oh did I mention the first time I emailed them in Nov, the first line of the reply was, "Please, accept our apologies for the delay in getting back to you."

I really hope this gets better. If I have to continue with my ADT contract AND am stuck with this ABN adapter, I am NOT going to be a happy camper.

I have a friend who swore by NextAlarm when he recommended them to me, so come on guys (NextAlarm) it can't possibly take this long to get this thing done...let's get on the ball, And the email only customer service thing makes me feel like there is one guy with a room in his mom's basement handling all of the tech support calls...that doesn't give me a warm fuzzy at all!



Read The Full Thread:

NextAlarm.com help


You might want to check your wiring of the RJ31x. Here is a diagram . RJ31x wiring
ON the advice of a few here, I signed up for NextAlarm...now i need help. I have all
I appreciate the reply. I was using the RJ31X/RJ11 adapter that came with the ABN.
FWTX, I'm in the Network Operations depart at NextAlarm.com, and on Monday
The offer and reply are truly appreciated, but I've decided to stick with my old
OK FWTX, It sounds like your account was not fully provisioned with NextAlarm.com
Your offer is very kind. Here is a little more background to help NA work on some
FWTX, For what it's worth, you may want to just let your existing contract
I went thru the process of registering my current alarm panel with Next Alarm in

jobrojr posted "Well I wish I would have found this forum sooner. I have had my ABN adapter for more" on 01/06/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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