Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

MichaelMub Posted:
PORN...
In The Forum:
Vonage
Topic:
The best pron
On Dec 04, 2016 at 10:22:56

Dwightkaw Posted:
kredyt bez
zaświadcze
24; kredyt bez
zaświadcze
24; o dochodach
...

In The Forum:
Vonage
Topic:
kredyt bez zaświadczeń
On Dec 03, 2016 at 03:27:10

Kevingrarl Posted:
Су
95;ас&
#1085;иl
1;
пі
76;пр&
#1080;&
...

In The Forum:
Vonage
Topic:
Сучас&
On Dec 02, 2016 at 12:51:38

IsaawUnace Posted:
does cialis work
as well as cialis
add.cgi buy
cialis cialis
the team <a
...

In The Forum:
Vonage
Topic:
Condition good pill instead of ed
On Dec 01, 2016 at 11:11:59

MatrickVop Posted:
buy cialis today
columbus oh
generic cialis
buy cialis online
registered users
...

In The Forum:
Vonage
Topic:
Classify miserly pills no means
On Nov 28, 2016 at 10:42:47

dracossumo Posted:
Ко
84;па&
#1085;иn
3; Tritel
пр
77;до
...

In The Forum:
Vonage
Topic:
&#1048;&#1085;&#1090;&#1077;&#1088;&
On Nov 27, 2016 at 23:00:39

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews

Vonage Well I was very excited when I checked the Vonage website and it finally said local



Well I was very excited when I checked the Vonage website and it finally said local numbers were availible in my area. I quickly signed up and sent in my LNP form.

A month later, nothing had changed. My status was still "Waiting for response from carrier." Ok, I've read the posts here, so I'm not worried. I send an email just to prod them along. The next day I have Vonage's response in my inbox.

"I am contacting you in regards to your number transfer. We did
receive your request however we currently do not offer number
portability in your local area. We are continually expanding our
market availability and plan to offer this option for all Vonage
customers. Please check the website for your number if we start
offering service in your area code or if we add new numbers in your
area."

Huh? Why not tell me this when I sent my request in?

So I call in to cancel my acct. After being on hold for half an hour, the rep (who was very friendly, wish I remembered her name) thinks its a mistake and in fact they will be able to port my number.

Great! I'll wait. Another half hour on hold while she checks and suddenly her Supervisor determines that NO, they cannot do it because the company that they use to do the porting that could do it, doesnt service my area yet.

Ok, that stinks. Please cancel me and credit me for the month that I couldnt use the phone. The very helpful rep agrees, but has to transfer me to another dept for that. Well after another 10 minutes I had to take another call. Sheez, who knew I'd have to block out a couple hours to cancel a service that only took minutes to sign up for.

Well I call back the next day and its like I'd never called. Had to go through the same story and this time it seems like they dont want to credit my acct. The rep today was very short with me and when I asked about being credited, she suddenly transferred me to another dept w/o any warning. (Naturally I was on hold during this transfer.) And while on hold, emails start pouring in:



You are authorized to return the device listed below.
Your RA# is *****************

Device: Linksys RT31P2
Mac Address: ************************
Serial Number: *************************

All returns must include the original manufacturer's packaging,
manuals and cables or any applicable credit will be reduced.

Device(s) must be returned within 14 days of the issuance of the RA#.
If the device is not returned within this timeframe, your RA# will
expire and you may be charged the full price of the device or a
disconnect charge of $39.99 depending on the situation.


Followed immediately by this one:


Account Number: *********************
Amount of Transaction: $41.19

Dear Greg,

Your Vonage DigitalVoice service has been cancelled and a final charge of $41.19
was issued to your credit card on 06/07/2005.


Wow! I knew I'd been on hold awhile, but FOURTEEN days have already passed? PLUS, I'm responsible for the shipping charges to return the equipment.

Now, Vonage has billed my credit card somewhere in the neighborhood of $100 and I have only made a couple of calls to test the install.

After explaining my whole story again the yet another rep that finally came on the line, she explained that she would have to email a request to ANOTHER dept to see if I can get any credits issued to my acct.

I'm supposed to get a response in 48 hours from that dept, so I'll keep you posted. I'll have to say that I'm a little put out that they are so quick to bill me for equipment that I've barely used and will return at MY expense, but getting anything back from them is like pulling teeth.



Read The Full Thread:

Lost a month of my life


Here's the reply I got this afternoon. No mention of being credited for the time

No_4me posted "Well I was very excited when I checked the Vonage website and it finally said local" on 06/07/2005

Vonage Service Plans


Vonage VoIP Members
Members List Members
New tplink
New Today 3
Yesterday 8
Total 99012

Who Is On Site
Visitors 129
Members 1
Total 130


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.67
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.60 Seconds and 624 Pages In The Last 60 Seconds
The Vonage VoIP Forum