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dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
In The Forum:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have

In The Forum:
Hard Wiring - Installation
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with

In The Forum:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
Scarborough, Onta

In The Forum:
Vonage Canada
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

I am looking for a
product that will
make my phone ring
louder so I can
hear using

In The Forum:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

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Vonage Well, I took the plunge and now I may be regretting it. My connection is via RoadRunner

Well, I took the plunge and now I may be regretting it. My connection is via RoadRunner (Houston) and is typically about 2500k down and 380k up. Plenty fast. The service works great unless there is any Internet activity. No matter how slight, it makes the audio choppy for as long as there is network activity. I stripped down to just cable modem, MTA, PC and this did not solve the problem. I've tried the MTA on both sides of the router with no real difference (I'd like to put the MTA behind the router since the MTA is not the best for port forwarding and has a small MTU).

I talked to Vonage tech support. They had me run ping plotter, but I'm not sure how to interpret the results. My average pings to most places is about 50 or 60mS. But the variation is quite high. Also, I have some lost packets, but all downstream of my hardware. My guess is RoadRunner isn't going to be very interested in packet loss in their routers.

I've tried various variation of putting the MTA in DMZ, port forwarding, setting the MTA to DMZ (this doesn't work, by the way - the MTA forwards ICMP packets, but apparently not UDP or TCP packets). I've tried using bandwidth saver to go to the 30k codec. This does seem to help, but not to any great extent.

The only thing I can think to try is see if Time Warner will swap me for a newer cable modem, although I don't see tremendous packet loss.

So the question is what else can you do? When the LAN is operating, it isn't possible to just say, "Oh, I'm on the phone - everyone stop using the Internet!" On the other hand, I feel like the problem is related to the path, which I feel certain is not going to be something that can be resolved.

I find myself wishing I had not sent in the LOA so quickly - should have waited to see that things would work well. I don't want to revert back to Verizon (ugh) but I may have to if I can't get better results. I understand that if the LAN is saturating the pipe, but this is nothing - just loading the CNN home page chops my audio! Virtually anyting you do has a big impact on the audio.

Anyone else using RoadRunner? Any advice? This is a business account. I had been lobbying my wife to switch for home, but the experience so far has permanently turned her off (she is not enthusiastic about technology anyway, so even the smallest problem is all the excuse she needs).

Pretty much at my wits end. Any help out there? Thanks in advance!

Al W.

Read The Full Thread:

Frustrated with Vonage + RoadRunner

Are you running Kazza, BitTorrent or any other P2P application? If so, stop them
No P2P. In fact, when testing, I had nothing running except a Web browser. As
I have Road Runner in North East Ohio, well actually Earthlink provided thru RR
my friend had the same problem, he checked his data cables and had a bad connection.
Well, using ping plotter and tracert, I don't see any problems close to me, so I
Woo hoo! I just went and replaced my old Toshiba with an AMBIT modem (never heard

wd5gnr posted "Well, I took the plunge and now I may be regretting it. My connection is via RoadRunner" on 03/21/2004

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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