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In The Forum:
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Vonage Well I hate my job sometimes because I always have to look into the why's of what



Well I hate my job sometimes because I always have to look into the why's of what went wrong...

So looking at this from the outside in I found the Vonage career page for job listings... There are three pages of openings for analysts, engeineers and Oracle developers... all are at the Corp HQ in NJ... should be a few more openings added next week...
https://www.cytiva.com/von/cojobs_von.asp

Instead of directing your angst against the first CSR (customer service rep) to answer at the Vonage call center you should try contacting the people at the top... the board of directors
http://www.vonage.com/corporate/corp_bod.php

I am sure that will be as useful as complaining to the CSRs but should make you fell better... besides the scripts that the CSRs read from do not give them an option to deal with angry/combative customers... Only to say they are sorry...

(Something to note here: Everytime I've spoken to someone at the Vonage call center they have spoken English... I did not have to fight my way through a foreign accent or cultural issue... Thanks Vonage for employing US people)
Sounds like the call center is still in NJ, USA... A differnt dialect of English.. he he he
http://www.vonage-forum.com/ftopic5216.html

As of Friday Vonage stock was trading at $2.05... not too much further down it can go... but it can still go that direction... Read this as: Don't expect the customer experience or service to improve anytime soon...
http://finance.yahoo.com/q/bc?s=VG&t=2y&l=on&z=m&q=l&c=


Looking at the job postings I smell a database improvement gone bad and they are now struggling to back it out out or reinstall the database from backup tape (if a good one exists or the previous days tape can be found)... Had it been a hardware issue this service outage would have been rectified in 2-6 hours... just my guess



Read The Full Thread:

Vonage Outage - December 14 - 15, 2007


Vonage would not tell me there was an outage or any other system activity today,
It is 11:23pm CST time in DFW area and my lite has been steady green not for about
Earlier this evening my friend was calling me and my line was ringing and when i
Mine is also down. Been down for a few hours now and I have tried to reset everything.
the last time i had this kind of issue was about a month ago, it took them over a week
If you look at the other posts in the forum, it seems it's a vonage wide outage.
well i hope its resolved quickly this is the second time in a few months i've had
the last time i had this kind of issue was about a month ago, it took them over a week
i guess it could be but the last time i had this issue apparently as I said it was a
MAybe, where are they located?

SushiLuvr posted "Well I hate my job sometimes because I always have to look into the why's of what" on 12/15/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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