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Vonage Well, I finally got my reply - sort of.... The first response from customer



Well, I finally got my reply - sort of....

The first response from customer service was a reference to the EULA and a thinly-veiled threat that I would be liable if I attempted to "interface or change" the firmware on my device. *Huh?*

I figured that they just misunderstood me and what I was asking. So I rephrased the question to make it clear that I just wanted to "check my voicemail" or possibly "change some settings", etc not alter the firmware on my hardware and I wanted to do it WITHOUT using the Dashboard or the phone number. Sounds fairly clear right?

Upon reading the enigmatic email reply that followed, I realized that they have NO IDEA what I'm talking about and have promptly given up hope of communicating my question. The email explained to me that if I wanted to do these things, I should use the Dashboard or the Voicemail access number (I specifically said that I wanted to use something else so basically, I understand that as a "NO" response). Ok, I can accept that. However, they went on to "clarify" (read: make things less clear) by stating , "Since messages are sitting in our servers we cannot give you access to it at all, that's strictly forbidden." Uh, I didn't ask to VPN to your servers or anything, I just wanted to know about an API or web service.

All in all, I would have to say that, no, they do not have anything in place (and possibly don't even have any plans for anything) to allow for third-party developed apps. Sadly, I'll just have to find another way and I'll be happy to do it, just as long as I don't have to try and communicate with CS again... :roll:



Read The Full Thread:

Ability to programatically change settings.


Hello - Does Vonage have a Web service or similar that we can use to programatically
Yes, it is known as Dashboard. https://secure.vonage.com/vonage-web/public/login.htm
Unless I'm missing something, I don' think this is what I'm after. I want to programatically
It can be done. I do it, but can not share the code. You would just need to write the
You would think that with a "cutting-edge" company like Vonage, they would provide
Thanks for trying though! I'm sure it is very frustrating trying to talk technical

davidmohara posted "Well, I finally got my reply - sort of.... The first response from customer" on 02/17/2005

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